225,096+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,096 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Delayed claims
Every time - not just once in a while - every time I put in a claim, I get an email back saying Pet's Best is experiencing a higher volume than usual and you are sorry the claim while be delayed. If it is EVERY time, that's not an unexpected high volume issue, that's the norm. Just be honest.
Insurer: Pets Best
By: Sherry
Your taking too long to process my…
Your taking too long to process my claims!!!!!!
Insurer: Pets Best
By: David
We learned the hard way
We learned the hard way about needing pet insurance. One of our dogs got into gorilla glue and we had to pay a lot of money for her surgery. After that, we got pet insurance. They have already paid us a pretty good amount for some of the following vet visits we had to have after this. They were pretty quick to respond and we got reimbursed within a week. Thank you!
Insurer: Pets Best
By: Kimmy Griffin
I am a new client that just signed up but…
I am a new client that just signed up but I’ve been working in Vet Hospitals for years and I’ve always said I would choose Trupanion over any of the other insurance companies. Everybody has their own experience and opinion but Trupanion was the company that most clients used and I saw all the coverage they gave their clients first hand. I get the initial 30 day wait seems to be an issue for people but I think it’s completely fair that you have a healthy pet going into this process. It sounds like the u happy people knew there was an issue before signing up and they are mad that their scam didn’t work on this company. Anyways, so far I have had to online chat once to fix my account and the experience I had with an employee was so great! She was just so helpful and extremely friendly.
Insurer: Trupanion Canada
By: Krystl Squires
We love Figo
We love Figo! Our 90 lb GSD, Zigi, was a puppy mill rescue and we've learned that anything that can go wrong with his health seems to. He has had multiple surgeries - some major, some not - most of which can be chalked up to a poor immune system, and Figo has been a bit of a savior for us. It's stressful and heartbreaking enough when your dog gets hurt or is sick but knowing the financial burden is going to be much less with Figo it takes that part of the stress away. We are very grateful.
Insurer: Figo
By: Annie
cannot get premium correct
cannot get premium correct, already unhappy
Insurer: Spot
By: Dawn Jones
A claim for medicine was recently…
A claim for medicine was recently denied due to a "pre-existing condition". That condition was an allergic reaction. Months ago my dog got a rash on his belly from the detergent I used to wash his bed. Last month the edge of his mouth on both sides swelIed up, become crusty and infected due to a food allergy. These 2 conditions are completely different and since allergies can manifest a myriad of ways from an enormous number of causes I think this claim denial is ridiculous. Especially considering the hefty premiums I pay, even with a high deductible amount.
Insurer: Pets Best
By: Margaret
Embrace Pet Insurance was professional, kind, efficient and very understanding
Embrace Pet Insurance was over the top with professional knowledge, help, compassion and understanding during this difficult time for Bella and myself.
Insurer: Embrace
By: Syd
Easy to use website to submit claims
Easy to use website to submit claims. Explanation of benefits is helpful and clear.
Insurer: Pets Best
By: Lisa
Best insurance I've ever bought.
Never had a problem with this company, I got a quote for my little Jack Pincher's surgery, it was approved and received my 90% within a week.
Insurer: Trupanion Canada
By: Guy