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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Cannot get responce back
Cannot get responce back ! I have to chase them down instead of them reaching out . Sent papers for surgery twice and now waiting to see if third time works .
Insurer: Embrace
By: Jeff
Customer service representatives are…
Customer service representatives are very professional. I appreciate all they have done with assisting me with my claims. Thank you
Insurer: Embrace
By: Keke Anderson
Didn't get reimbursed fo one claim
Didn't get reimbursed fo one claim. Nearly impossible to reach anyone for assistance. Waste of money.
Insurer: Figo
By: customer
They Care!
Lemonade really cares about your pet! They make the process feel warm and inviting. I had a scare with my dog getting pneumonia and ending up in the ER. The costs were very high to get her fully treated and entering in the claim was nerve wrecking. BUT the lemonade team checked in on my dogs health apart from getting further details. They made me feel at ease and made the process extremely easy. I recommend this insurance to all pet owners!
Insurer: Lemonade
By: Jareli
I have not submitted a claim yet
I have not submitted a claim yet, but will. So, my 5 stars was for the ease at which I signed up for my 3 pets.
Insurer: ManyPets
By: REILLY/SHERYL KAY
Easy to navigate, helpful, clear, transparent -- highly recommend!
I started with Healthy Paws when my pup was 6 months old. This is my first time using pet insurance, and I am really happy with Healthy Paws. Recently, my pup, who is two years old, started experiencing some pain related to a shoulder injury, and Healthy Paws has been kind, clear, transparent, and expedient in processing claims, sending reimbursements, and supporting me navigate a challenging time. I highly recommend Healthy Paws to my friends and am so grateful I made the decision a year and a half ago to sign up with Healthy Paws!
Insurer: Healthy Paws
By: Lena
Embrace is Outstanding
I had Embrace from 2016 to 2018, cancelled for reasons UNRELATED to the service, and rejoined 3 months ago. I had 4 dogs at the time, and Embrace was just as kind and quick on claims as they were the first time. There was no "nitpicking" on claims, and the app makes everything so much faster! I recently sent one of my boys across the rainbow bridge and the compassion, kindness and patience of the Embracer I worked with over the phone, Victoria S. was so comforting and reassuring! After the claim was processed I received a card from Victoria that was imbued with wildflower seeds to plant in memory of my sweet boy. The price of my policy, for 4 dogs, was very affordable for me. Thank you Victoria and Embrace for your kindness and compassion.
Insurer: Embrace
By: Sherry D.
A very fast response to the claim.
A very fast response to the claim.
Insurer: Pets Best
By: Bee
Helpful staff
Helpful staff, clear explanation of wait time.
Insurer: Embrace
By: customer
Self-serving and sneaky. Beware.
This company is really good at taking your money. So good that they raise your rates WITHOUT NOTIFYING YOU. So watch your credit card statements, kids. My dog had a procedure Embrace paid 1 month and labeled 'a preexisting condition' the next time he needed it done. And they just approved it the previous month! Prepare to wait on hold at least a half hour before anyone answers the phone to straighten things out. Which btw, they won't.
Insurer: Embrace
By: Walter