219,278+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,278 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Paula C
I have yet to be reimbursed fir any visits fir my dog and the claim is a preexisting condition or I haven’t met my deductible . Meanwhile the premiums continue to increase. If my dog wasn’t a senior I would not get this “insurance”
Insurer: Trupanion
By:
I have a claim pending that was rejected for reasons that seem like a "knee-jerk" reaction rather than trying to gain an understanding about "pre-existing conditions" that didn't exist in this case.
I have a claim pending that was rejected for reasons that seem like a "knee-jerk" reaction rather than trying to gain an understanding about "pre-existing conditions" that didn't exist in this case. I chose Trupanion as an insurance provider that looks to help its insureds rather than looking for reasons NOT to pay a claim. At least that's the impression I'm left with resulting this claim so far. The reason I didn't mark it down with a lower score is a result of the superb handling of my questions and concerns on the Chat with "Kat". She was very polite, helpful, friendly and represented Trupanion in a very customer-focused fashion that I would have expected.
Insurer: Trupanion
By:
happy with the service and the plan very happythat insurance will pay dr direct and ii just have to make up the difference thanks
happy with the service and the plan very happythat insurance will pay dr direct and ii just have to make up the difference thanks
Insurer: Trupanion
By:
Great phone customer service and what seems to be a very simple claims procedure.
Great phone customer service and what seems to be a very simple claims procedure. This is my first claim in the three years that I have had the policy. I am hoping that reimbursement will be as easy!
Insurer: Trupanion
By:
Great service and helpful!
Fast and convenient claims processing.
Insurer: Trupanion
By:
Excellent snd timely service.
Excellent snd timely service.
Insurer: Trupanion
By:
Easy enrollment
Enrollment was quick and easy! I loved that there were multiple plans depending on what deductible was chosen!
Insurer: Trupanion
By:
Efficient and immediate response from Trupanion.
Efficient and immediate response from Trupanion. I appreciate that.
Insurer: Trupanion
By:
Claims process is confusing.
Claims process is confusing. It's implied that by uploading an invoice and filling in the questions, the process is over. However a claim was made internally and the invoiced was not saved by Trupanion? The support person was very patient and nice. Thank you Jordan!
Insurer: Trupanion
By:
Fantastic company
Fantastic company, such ease with direct billing. Never had any problems with claims. Thanks Trupanion
Insurer: Trupanion Canada
By: Karen