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I recently had an issue with my dog that Trupanion denied the pre-approval for even though I provided justification for the coverage and they already approved and paid the first claim relating to the issue.
I recently had an issue with my dog that Trupanion denied the pre-approval for, even though I provided justification for the coverage and they already approved and paid the first claim relating to the issue. I then tried to appeal the claim, had my vet clinic call them (as they also feel this claim should be covered), only to be denied again and then told that I essentially have to get the procedure done to appeal the claim as pre-approvals canât be appealed. I am very disappointed that I pay all this money to the insurance company and then get denied for something that was not known to me prior to getting coverage.
Insurer: Trupanion Canada
By: Melissa
Immediate answer to claims
Immediate answer to claims
Insurer: Trupanion Canada
By: Christine
A must for every pet owner
It was east to submit the claim and the app is fantastic
Insurer: Trupanion Canada
By: Albina
It was perfect very prompt on the response for payment
It was perfect very prompt on the response for payment
Insurer: Trupanion Canada
By: Joe
My experience has been great service and never have to hold long before someone answers
My experience has been great service and never have to hold long before someone answers
Insurer: Trupanion Canada
By: Brenda-Lee
Would Recommended
Phil was very helpful and answered all my questions. He was cheerful and polite and a pleasure to speak with.
Insurer: Trupanion Canada
By: Tracey
super quick claims
Super quick claims from my vet. Love it!
Insurer: Trupanion Canada
By: Wendy
Thank you for being so supportive and helpful with caring for our senior dog.
Thank you for being so supportive and helpful with caring for our senior dog. Your staff are always courteous and kind.
Insurer: Trupanion Canada
By: Arlene
Thanks for being so great!
Thanks for being so great!
Insurer: Trupanion Canada
By: Tena
The claim has not been approved yet
The claim has not been approved yet
Insurer: Trupanion Canada
By: Suzanne