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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Awful
No communication of any substance regarding the claim. A month later all I've gotten is an email 3 weeks ago that they're reviewing the claim and don't need any additional info and a request to answer a survey. Are they going to cover the interest on my credit card that's adding up?
Insurer: Pets Best
By: Kendra
Do NOT Buy Insurance from Pets Best!!!!! They're Nothing But Thieves!!!!!
Do NOT Buy Insurance from Pets Best!!!!! They're Nothing But Thieves!!!!! My pup had an upset tummy and I brought her to the vet and go figure PetsBest denied my claim saying a vet visit isn't covered. I will be canceling my policy after speaking with their claims department tomorrow. Don't waste your money like I did!!!!!!!
This Insurance Company is determined to…
This Insurance Company is determined to reduce their numbers of elderly pets by raising their rates so high- from $66 to $208 a month on my cat that had the plan since 2020 and never cost them a cent so that they are literally not affordable. Also now 5 years later when my cat has arthritis , which could be considered pre- existing condition makes finding another reasonable plan impossible to find.
Insurer: Healthy Paws
By: Audrey Webb
Still waiting for approval
The policy is what we’re looking for. I paid the required 2 month cost. It’s been a week and I don’t know if we are approved or not. So I can’t really say much about our experience. Maybe better communication is needed.
Insurer: Nationwide
By: Penny Holvey
Easy Process, Going Good
The claims process was relatively easy, and went through with out any issues. I'm very happy with how the company has been.
Insurer: Spot
By: Eric
Fast approval, financial relief!
Trupanion paid my vet directly when my kitty unexpectedly needed surgery. They approved my claim in under a day - wow! I really appreciated not having to worry about the financial aspect (beyond the deductible) when my beloved kitty needed care.
Insurer: Trupanion
By: Sara
Fast payment even when sending in…
Fast payment even when sending in insurance forms.Gets very expensive as pets get older however.
Insurer: MetLife
By: Brian
Quick and fair decision
Very easy process. Thank you!
Insurer: Spot
By: J BOOKER
Give us five stars
How would I know I haven't used it. All you want is praise. Why not focus on a great product.
Insurer: Pumpkin
By: Dennis P
Quick refunds!
Quick refunds!! Turnaround time for processing claims is super quick, usually under 5 days! Unusual for any insurance! Online portal to submit receipts is super easy
Insurer: Pumpkin
By: Melissa Ruocco