217,900+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,900 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Trupanion is Super!
Our breeder gave us one free month of Trupanion insurance. Having her recommend them was an excellent reference. Well, she was absolutely correct. Trupanion has great customer service. Their representatives are always so kind, understanding, and helpful. They are a great company.
Insurer: Trupanion
By: Janis
NOT HAPPY WITH CUSTOMER SERVICE
I am sure the insurance itself is a good one, as I have never even had the chance to use it once I applied for it. However, I am not happy with the customer service aspect of your company as I cancelled my claim on August 30, 2021, and found that money had been REMOVED from my September 3, 2021 paycheck AFTER the cancellation of my policies. ASPCA owes me $178.92 for claims that had been cancelled and took the money out of my new month check without permission.
Insurer: ASPCA
By: Tonya Culpepper
Very happy with my PetsBest purchase!
Very happy I purchased insurance with the wellness insurance option for our two new rescue dogs. Fair premiums for the benefits you receive compared to other pet insurances I looked into. Easy online claims processing and quick reimbursement!
Insurer: Pets Best
By: Lynn Munday
Great company.
I have recommended Trupanion again and again to all my friends. This company is AMAZING! My dog was diagnosed with diabetes and Trupanion covers the cost of the meds within DAYS of my submitting the charges. They r always helpful on the phone. Always friendly and professional. This is a wonderful company. They get my highest recommendation.
Insurer: Trupanion
By: Stephanie
Quick wellness claims but delayed medical and illness claims
They have good knowledgeable customer service. Call take time usually I have to stay on the phone for a while before reaching someone, I often try both, online chat and the call and try my chances. You have to pay upfront and then wait for the claims to be processed at times 30 days+. Wellness claims process quick. Overall it is ok… just wished the claims would not take that long considering I have to pay upfront and have a zero balance in order to process the claim. I would also appreciate that the copay would be based on a percentage and not an amount we are meant to reach on a yearly basis… before we start seeing some money back.
Insurer: Pets Best
By: Carla Oporto d'Ugard
I’m so sad
Yes it’s really bad and ur send mail for me again .and until 3week now,still no anybody contact to me! Always mail and it’s not human (And reply about this mail it’s very soon) But no body help me
Insurer: ASPCA
By: Jessica
My recent claims experience
Outstanding service. A company with integrity and professionalism. Very pleasant and caring, well trained, customer service response by phone if preffered.
Insurer: Trupanion
By: COL John
We found out the hard way how important…
We found out the hard way how important pet insurance is and how lucky we are to have gone with Trupanion. Once when our girl Macie came home from a boarder with an infected leg injury, and then twice more when our boy Chewie was diagnosed with degenerative heart valve and joint pain issues. We have saved thousands in vet bills, as Trupanion pays for all the diagnostics and medicine we need for our kids. There was also an option to extend the coverage for alternative therapies as well, which we wish we had taken so we could have afforded hydrotherapy for our Chewie. I believe that at the time we signed up the rates were comparable with competitors and we knew exactly what we were signing up for. No surprises! Trupanion can work with your veterinarian as well so they can make reimbursement a breeze. Otherwise we get reimbursed within days. The customer service and level of communication has been excellent. Staff is knowledgeable, professional and caring.
Insurer: Trupanion Canada
By: Jennifer
Everything you need from an insurer
We've had Healthy Paws for our Chocolate Labrador, Harvey, since we brought him home 6 years ago. Over those 6 yrs we've had to file several claims for Harvey, the latest of which was for TPLO (ACL) surgery. As you can imagine, this was a major expense and not only did Healthy Paws process the claim and issue the reimbursement in less than a week; they also sent a personal email to check up on how Harvey was doing. Filing a claim is as simple as uploading the invoice from the Vet. Couldn't be happier with the level of service from Healthy Paws.
Insurer: Healthy Paws
By: Rick
Simply The Best
Trupanion really is the best. Yes, it may cost a few pennies, but you get what you pay for. They are so efficient in dealing with claims. I do it all on my phone when I leave the vets office and am reimbursed within a few days! I have learned that cocker spaniels can be costly and Trupanion takes the worry away. Thank you!
Insurer: Trupanion
By: Lynn