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Unfortunate initial experience
Signed my puppy up for pet insurance. There is a 14-day waiting period (some other pet insurance plans do not have it). Got a call from ASPCA Insurance to verify some things and told the customer service rep that our puppy was staying elsewhere for a couple of days, but he is ours and paid for. She said that the 14-day waiting period could only start from the day the puppy was brought to our house. I asked her where this is stated in the contract, she could not point me to that clause. She then offered to extend the 14 day waiting period to 14 days from the time the puppy comes to our house. To make a long story short, I canceled the contract and signed our puppy up with a different insurance company (which does not have a waiting period at all) - if this is how it starts, not sure how many more “exceptions” there would be.
Insurer: ASPCA
By: Anya S.
I just started using ASPCA Insurance…
I just started using ASPCA Insurance for Gypsy and I think it is going to work out perfectly for her. Everyone has been so helpful to me.
Insurer: ASPCA
By: Kathy Russell
Had a great experience chatting with
Had a great experience chatting with Gina about my policy. She gave me the information I needed and provided excellent service when I was concerned about the increased price of my policy.
Insurer: Fetch Canada
By: Nola
I am a new customer …
I am a new customer so I’m withholding my final opinion but so far the process for signing up for insurance, and getting the appropriate information about the policy and the rating quote were all easy and seamless. I loved the personal phone follow up after I had signed up as well
Insurer: ASPCA
By: Kimberley Underwood
ASPCA has excellent pet health insurance.
Overall, ASPCA has excellent pet health insurance. We have been insured by them for over 6 years now. I am slightly disappointed that there was a very low rate of reimbursement for my dog's spaying. Also, there's some inconsistency and errors with claim processing. When I call to follow up with their wonderful customer service department, I am told that the claim will be reviewed, but I'm uncertain if the claim is actually looked at again. I highly recommend ASPCA's pet health insurance to all pet owners!
Insurer: ASPCA
By: Naomi C.
I’m new to this so I don’t know yet how…
I’m new to this so I don’t know yet how well it works but it is expensive. Hopefully I won’t be disappointed 😉
Insurer: ASPCA
By: Joni Scully
Great communications
Great communications
Insurer: ASPCA
By: Debbie Richardson
Ease of enrollment
Ease of enrollment. Only issue is policy would not download.
Insurer: ManyPets
By: Brannon
Easy and well-documented sign-up
Easy and well-documented sign-up. Will update if a claim is ever needed
Insurer: ManyPets
By: customer
I have not used it yet and seriously I…
I have not used it yet and seriously I hope that I will never need it. However, we will be using preventative care portion as we have our first appointment on Thursday for Rabies etc.
Insurer: ASPCA
By: Earlaine White