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They will go above and beyond to cover NOTHING
I chose Pumpkin for my 2 kittens after doing research about coverage, pricing, customer service and etc. hoping it will be decent since the reviews online seemed to be positive. I was SO WRONG. I’ve had Pumpkin for over 6 months and this has been my experience so far: 1. Preventative essentials will cover some basic stuff initially. (But not all by far) 2. Standard tests like felv and fiv tests are not covered. (By insurance, you would think that would be covered, because it’s ordered by the veterinarian and is testing for an illness, right?) 3. They will make you submit health records and the invoices with every claim and then reject your claim based on MISSING records. (I’ve resubmitted multiple claims with every piece of paperwork for each individual cat multiple times) NOTABLY they will not ask for those records, just keep the claim in “review” for MONTHS at a time and then send you a rejection notice. 4. The customer support will give you the run around in a pleasant tone while resolving NOTHING. Ultimately save yourself the headache and go with another provider. ***Update to the response - I have submitted ALL paperwork, talked to your representatives and even emailed invoices over. I currently have multiple claims under review. Notably, you advertise that you cover the cost of microchipping. I have submitted the health records, invoices, and emailed the invoice as well. It’s been over a month, I guess your team is trying to find a clause in your terms to decline that claim and it’s taking a while?
Insurer: Pumpkin
By: Zoey G
Great online experience
Great online experience. Easy to navigate, explore, compare and choose a plan.
Insurer: ASPCA
By: Nadya Medina Parrilla
Monica was friendly
Monica was friendly, helpful, and answered all my questions- even inquiring after my dog, Annabelle. Appreciate that!
Insurer: Prudent Pet
By: Kathy E
The insurance I am thrilled with my…
The insurance I am thrilled with my complete coverage plan. I I feel like a responsible Pet parent. It feels good
Insurer: ASPCA
By: Cindy Hernandez
Great Pet Insurance Company
Great insurance company with great benefits. Great customer service. This is a really good insurance for any dog owners
Insurer: ASPCA
By: customer
I never received a confirmation email…
I never received a confirmation email once I completed the online process. I wasn't sure if my request was received or what day the coverage would start. Edit: Thanks for reply
Insurer: ASPCA
By: Ransom Mayfield
Had a great experience chatting with…
Had a great experience chatting with Gina about my policy. She gave me the information I needed and provided excellent service when I was concerned about the increased price of my policy.
Insurer: Fetch Canada
By: Nola Wong
Had a great experience chatting with
Had a great experience chatting with Gina about my policy. She gave me the information I needed and provided excellent service when I was concerned about the increased price of my policy.
Insurer: Fetch
By: Nola
I’ve had Trupanion since my dog was a…
I’ve had Trupanion since my dog was a pup pup. Now she’s 5 1/2 years old and is about to have her second knee replacement. Trupanion is amazing! They get back to you RIGHT AWAY. And before you know it, your reimbursement is direct deposited into your account. I tell everyone to get this insurance, as it has paid for itself 10X over!!
Insurer: Trupanion
By: Kris Turpin