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Easy to work with, willing to listen and reconsider
I bought Trupanion pet insurance for my two younger black labs who were healthy. The two year old had an injury a few months in to the policy. She suddenly couldn't walk after a run. In my effort(as a physician) to give a complete history I unknowlingly gave Trupanion and one of the vets the idea that she had a preexisitng injury(she had a rpevious shoulder very mild tendonitis). My claim was initially denied but when I and the vets clarified the history, Trupanion over turned their own claim denial and paid for the claim. I think this is pretty impressive. The whole process was smooth and all Trupanion employees were kind and compassionate. My daughter is a vet and I have told her to recommend Trupanion to her clients. High ratings for Trupanion from me for sure.
Insurer: Trupanion
By: Rebecca
I am very happy with the claim respond
I am overwhelmed with the this insurance.I highly recommend it.The treat the client with a lot of attention and the refund on a claim is so fast.Love it
Insurer: Pets Best
By: Cassia
Trupanion
Trupanion is an excellent insurance company. I’ve been extremely appreciative of the good service I’ve received for ten years now.
Insurer: Trupanion Canada
By:
London Ontario Canada
You guys are amazing. Best service Bar none. So happy I went with you guys. !!
Insurer: Trupanion Canada
By:
I am a RVT with beautiful customer service experiences from this company.
I am a RVT with beautiful customer service experiences from this company. I recommend trupanion to anyone and everyone with pets!
Insurer: Trupanion Canada
By:
You guys rock :) Best insurance out there!
You guys rock :) Best insurance out there!!
Insurer: Trupanion
By:
True companion is the best the greatest
You guys are the best you guys rock.??
Insurer: Trupanion
By:
Thank you for everything!
We can’t thank you enough for the wonderful care you provided Lola, we just lost her to cancer but her life was exponentially longer and better as a result of Trupanion. We will ALWAYS have Trupanion for our future fir kids. Thank you!
Insurer: Trupanion
By:
So far all my interactions with anyone who works at Trupanion have been incredibly helpful and everyone I’ve spoken with has been kind and informative
So far all my interactions with anyone who works at Trupanion have been incredibly helpful and everyone I’ve spoken with has been kind and informative
Insurer: Trupanion
By:
My first experience with pet insurance
The website was down so I called customer service and was greeted by a cheerful and informative lady. She was very helpful; guiding me on what I should do. The whole process was easy and quick. I was very impressed that I sent my claims via email on a Friday night and the claims were processed that same weekend. I received the covered reimbursements within the next 10 days or so. Thank you for an easy process.
Insurer: Trupanion
By: