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Pet parents across the U.S. and Canada have left over 216,084 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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U guys are great.
I always tell anyone who has an animal that they should have Trupanion.
Insurer: Trupanion
By: Lisa
Not very clear on Wind-Sheild coverage.
Not very clear on Wind-Sheild coverage.
Insurer: Sonnet
By: Thomas
We have been with Sonnet for 2yrs now
We have been with Sonnet for 2yrs now. So far no problems. Although we would like to have a small refund during the last Year as we have not used the car very much. Norman
Insurer: Sonnet
By: Norman
Very unhappy with customer service
I have had pet insurance for 25 years. I changed to Pets Best 2 years ago and luckily have not had any major illnesses with my 3 pets. However, I have had some dealings with it well after the 6 month waiting period and I have to say their customer service is not good at all. This last issue I had I dealt with 2 nice representatives that could not help me. When I asked to speak to a supervisor or manager I was told I could not, that they did and the answer was what was conveyed to me. I have been a manager of a big department for 35 years and NEVER would I not talk to a dissatisfied customer. Unfortunately with the age of my dogs I cannot change at this point.
Insurer: Pets Best
By: BookBub User
Easy to set up, nightmare when you have to deal with adjusters.
Setting up an insurance policy was super easy and straight forward, absolutely no complaints about that. Dealing with a claim however is like pulling hens teeth. I think I have been transferred to 3 adjusters now and have sent emails with no response. I'm not sure if they are ignoring me, or genuinely don't know what's going on. It should be a cut and dry process, either fix the vehicle or don't. It's been over a month since the accident and 2 weeks that it has been sitting at the autobody shop now.
Insurer: Sonnet
By: Bradey
I would give them a zero if I could
I would give them a zero if I could. Beware, if your dog gets sick in January and your plan renews in Feb. that illness is considered a pre-existing condition and will not be covered at all. They did not cover a hip problem that was considered an issue with the breed, so no they didn't cover my dogs hip surgery 10 years ago. Now in the last year of my dogs life the insurance is useless. Mind you I have been paying for years, even as the premiums doubled. I thought I was buying security if and when he got ill. I was wrong.
Insurer: ASPCA
By: Riviya
Mia's emergency surgery
Mia, our golden, needed emergency surgery and thank goodness she is ok. Not even a half hour later I received an email from Trupanion saying they have my back....what a relief. They are the best company to help when you need someone and they are all so wonderful. We used them for our last golden as well and we were never disappointed with the service. Thank you so much, Trupanion! You are our savior.
Insurer: Trupanion Canada
By: Catherine
Terrible
Terrible. Customer service - You wait for hours and hours on the phone, just to get a very bad cusomer support They are doing their best not to pay for your pet treatment when you need them. after paying them over a 100$ a month, for two cats, they claimed that my pet has a pre-existing condition. No matter that I appealed, with a letter from my vet (!) saying my cat is 100% healthy, no issues, whatsoever! they still claimed they will not cover, just to make sure they don't have to pay in the future. I suggest you never ever get close to ASPCA pet insurance, it's as bad as a scam!!
Insurer: ASPCA
By: Roni
A terrible experience
A terrible experience They have terrible customer support, you can wait for hours and hours on the phone! there's no other way to contact them, and above all, they do their best to not cover your pets, trying to find excuses or lines in the medical history in order to avoid payment. after months of paying premiums, this is feel like a scam! I recommend not to even think about getting their pet insurance.
Insurer: ASPCA
By: Roni Axelrad
Great rates and service!
I've gotten great customer service on a couple of occasions when I needed help. The rates are the best I've found. Sonnet is awesome!
Insurer: Sonnet
By: Denisa Muntean