215,958+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 215,958 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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No personal service and they are…
No personal service and they are expensive
Insurer: Sonnet
By: Brian
Love Sonnet
Love Sonnet! Would recommend them to anyone! My rates actually go DOWN every year instead of going up!! And they’re the best rates around, as well!
Insurer: Sonnet
By: Aaron
Miscommunication and understanding on…
Miscommunication and understanding on my end. I called customer service where they were helpful, courteous and understanding. Probably the best customer service I have experience in the insurance industry.
Insurer: Sonnet
By: Mike
Prices go up every year since I’ve been…
Edit: I’ve done what Sonnet has said in their reply. They still haven’t gotten back to me. All these relies are most likely them doing some PR work trying to look like they care. They don’t care about their customers, clearly. Just their image. I’ll be looking at new insurance providers this week. Our agreement expires soon. Do something about it or I’m gone. For your inability to even respond to an email I’m rating 1 star. This company is a joke. Prices go up every year since I’ve been with you. Ive also never received any thank you or benefits for being a loyal sonnet customer, which is disappointing when I see other companies doing the opposite. A switch in the near future is increasingly likely
Insurer: Sonnet
By: Alexander
I haven't had to make any claims yet so…
I haven't had to make any claims yet so that is the real test but it has been an easy process or obtain insurance and good pricing
Insurer: Sonnet
By: Benjamin
Great at first
Initial thoughts were wonderful. Great cost and coverage. I had to get a new vehicle and had to update my insurance. When I was getting the quotes from various agencies they were a bit higher. I was assured by a sonnet representative that my rate would be $180/month and decided to keep my insurance and stay with sonnet. Instead when I finalized the vehicle (same VIN I used for the 180 rate) it ballooned to 248/month. This cost was higher than other quotes and I would have happily paid out the remainder of my contract to switch and save money. When I brought this issue up customer service told me the other representative was wrong and that “that’s the cost of living in Toronto” which I found ridiculous. I understand I live in a major city but that is no way for anyone to speak to anyone. I also have not paid obscene amounts for car insurance in the past and have lived in the same area nearly my entire life. I had budgeted for my car payments and the quote I was given by sonnet for my vehicle and instead am now paying almost 70/month more which is very frustrating. I have warned others against Sonnet because of this. I most likely will not renew my contract with sonnet in the new year.
Insurer: Sonnet
By: Andy
Easy to set up
I mean other than the fact that finding their phone number is a little challenging, when I was able to get a hold of their customer service line they were extremely helpful! I was hesitant to go ahead an purchase insurance without speaking to a person first, but the rep on the phone assured me. Thanks!
Insurer: Sonnet
By: NM
Easy receipt upload and processing!
Uploading my receipt on the app was a breeze, clear communication confirming the receipt was received, in process and then explanation of benefits - excellent communication.
Insurer: Pets Best
By: Maria
TRUPANION ROCKS !
I have nothing but positive things to say about every experience with Trupanion. Have an old dog with some medical problems and Trupanion has been a Godsend. They treat me and my dog like family and no issues or hassles with payments to the vet clinic. TRUPANION ROCKS !!
Insurer: Trupanion Canada
By: Duane
Complete bait-and-switch
Complete bait-and-switch. I signed up for Healthy Paws after doing extensive research and being told that premium increases would be "manageable" and not due to my pet's age. I was not told that my initial premium was a "promotional rate" and that the rate would increase 40% over 3 years. My dog is young and healthy without any claims over this period. I wanted to be a long-term customer to help protect us as my dog gets older, but the total cost thus far (and projected into the future) is clear that I am better off putting the money in my own pocket. Healthy Paws sends vague "policy update" emails but never clearly indicated any rate increases and left me to find out by checking my credit card statements. I seriously regret getting caught up in their marketing about the scary costs of vet bills. Icing on the cake: the minute you cancel, they delete your customer account so you no longer have access to policy documents!
Insurer: Healthy Paws
By: Brooke