209,630+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,630 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Terrible experience and not worth having
My dog broke his foot on 09/30/2025 and ended up being 5 vet visits - xrays, cast changes... They processed the incident date as 10/17 (?), which was one of the follow up visits and then only processed the things done on that one visit. Completely at a loss of what was done. Submitted all 5 vet printouts and sent the SOAP for all 5 visits. The remaining 4 visits, including the first one which was the most done (sedation, setting bones back, getting cast) were completely ignored and not processed.
Insurer: Pets Best
By: Ken
Easy to enroll
Signing up with MetLife was easy and I was surprised at how affordable it is compared to other providers.
Insurer: MetLife
By: Laura Dohner
Why did you cancel his policy to begin…
Why did you cancel his policy to begin with! I wanted him with Gizmo on the same work plan - Not happy
Insurer: Nationwide
By: customer
call dropped, long hold, call dropped. 3 calls for nothing
call dropped, call 2 transfered to 1st agent and was 15 minutes on hold. called back a 3rd time and call droped 10 minutes into the call asking me for a survey on how agent did. bad phone experience.... just did it online.
Insurer: MetLife
By: Todd Getzlaff
Sales agent was super helpful and…
Sales agent was super helpful and explained literally everything I asked.
Insurer: Fetch Canada
By: Greg
POOR CLAIMS PROCESSING
I have told you several times to no avail. Claims processing is awful and customer service is often unresponsive.
Insurer: MetLife
By: Lisa Tomlinson
Positive points about the plan
They’re always available by phone. Page just had a big surgery on leg and it was comforting to know my plan covered most of it. Sometimes we may grumble about monthly payments BUT when our pets (my kid to me) get sick/surgery it takes some pressure off the situation. And their reimbursements are processed very quickly …which is very important.
Insurer: Healthy Paws
By: Judith Griffin
Get it, you won’t regret it
Easy sign up. Have gotten great service. Claims handled quickly and fairly
Insurer: Spot
By: Deborah Vannostrand
Good coverage and friendly service
Amanda was very knowledgeable about the various options and what is covered. She responded to emailed questions quickly, and she was also very friendly and sympathetic to the loss of my last dog. The coverage for my last dog was excellent, and he had a variety of health issues throughout his life, which is why I'm purchasing Fetch for our new puppy.
Insurer: Fetch
By: sob sob