225,255+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,255 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Thankful for Kat in Customer Care!
Kat eagerly assisted me in clearing up a claim error. She promptly (& securely) responded to every one of my emails. After a thorough look over she was able to advise me how to correct the situation. She was polite and pleasant through every step of the process. ***** 5 stars I am also very pleased with my AKC Pet Insurance. ***** 5 Stars
Insurer: AKC
By: Valued Customer
If I could give 0 stars
If I could give 0 stars, I would. Do NOT purchase with Trupanion. We wasted thousands of dollars over several years only for our dog to have an accident and get injured, and for Trupanion to deny our claim as preexisting without speaking to us, our vet, or looking into the details. In less than 5 minutes they sent a canned denial letter back and when I called, just regurgitated the same line back to me. There is not and has never been a preexisting condition with our pet and if you can’t be covered during a freak accident, what can you be covered for?? Spend your money wisely. EDIT for Consumers: See Trupanion’s response below, but ZERO follow through on actually wanting to be in touch to discuss. As previously stated - Beware and spend your money wisely. This is not the best option for you and further reading and responses from others will show you that Trupanion does not have your back and will consider anything they choose as preexisting without proof or further info.
Insurer: Trupanion
By: Whitney Doel
Unfulfilled claims
Bad experience they did not process the claim despite my vet sending the relevant documents. Their system acknowledged receipt by email and then later they said they wanted more except everything had been shared. They don’t cover half the things allstate or lemon does.
Insurer: Healthy Paws
By: Rewa
Y¡¦all have been a life savor for us.
Y¡¦all have been a life savor for us. Everyone has been very helpful when I needed help or information.
Insurer: Trupanion
By:
When it comes down to the actual payout the explanation of what is not covered is sketchy.
When it comes down to the actual payout the explanation of what is not covered is sketchy. Consultation exclusion is not stated on the website as what is not included. It says exams not covered. Also In my case of major tumor removal there were other issues the pet had. No way of seeing this without the surgeon already being in the chest cavity. They took a biopsy of another organ. Of course this in the eyes of Trupanion Insurance Company it is another organ and therefore a separate deductible!? I find that beyond my control to make financial decisions after the fact. Why have insurance? Bottom line, Im glad we had some coverage. The hospital are the heros who prolonged the life of our beloved pet. The insurance was the reason we opted to do the surgery to begin with.
Insurer: Trupanion
By:
We have had excellent service from Trupanion.
We have had excellent service from Trupanion.
Insurer: Trupanion
By:
very user-friendly process
very user-friendly process
Insurer: Trupanion
By:
Very quick turnaround
Very quick turnaround
Insurer: Trupanion
By: