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All me recent interactions have been…
All me recent interactions have been absolutely fantastic. Highly recommend met life pet insurance!
Insurer: MetLife
By: ERIC HELMER
MetLife cares about your pets
Easy to submit our claims and get paid relatively fast! They never make it a hassle when we submit a claim, they just care about your animals getting taken care of!
Insurer: MetLife
By: Abby
PetsBest is really Petsworst, take the time to read
I used Trupanion for 14 years but the quote I got for my new pup was sadly unaffordable. I ended up with Petsbest because the policy they offered was comparable unfotunately, their service/practices aren’t even close. Our 1st vet visit was for some minor eye irritation and it took well over a month to get reimbursed. In comparison, Trupanion never took over 2-3 days. Two months ago, my pup injured his leg while playing. The bill for that was over 700.00 which I paid for with a credit card and the next day I submitted the claim. Once again it took so long to get reimbursed that if I hadn’t had the funds to pay the card off, I would have incurred interest charges on it. Most people don’t have the funds to pay their cards off. In those cases, the cost to have PetsBest includes interest charges. When I asked the vet about which insurance providers they see used the most, I told them I had Petsbest and they said they see a variety of providers but Petsbest is the only one who calls them constantly to argue every charge. That is not an acceptable practice. It’s draining on the staff and reminded me of the issues our own healthcare providers are facing with insurance providers. I’m in healthcare, I see it every day. Lastly, I got the renewal notice 6 weeks in advance and the premium was going to increase by 25%. I didn’t even finish the year with them, before the start of the final month, I found another insurance with better coverage for the same original price and switched. i cannot recommend PetsBest because their turn around time for reimbursement is unreasable and can ultimmately even cost you money, they second guess the vets treatment plans & bills they’ve agreed to pay and their rate increases are too high.
Insurer: Pets Best
By: Lukki Irish
Claims
Submitting claims is easy via online and acknowledge quickly. It always notified us if there's any delays on my claim and it explains the details on the decision on each claims. Highly recommended.
Pets best covers very little
Pets best covers very little, and hides behind a complex process. Even when paying for all the extras. Every visit you want pets best to pay for will require you to submit your receipts for review. Reimbursement only. On these receipts the will pick apart every line. I pay for every add on, and the highest priced plan. Still, even during years when I have a major emergency pets best underperforms. Spay, covered under 1/4, emergency toe removal, covered under half, regular care nails, checkups, anal glands, “cosmetic” and not covered. Vaccines, not covered. Even with the vaccine add on. Whether you depend on this insurance for emergency, or regular care you will be let down.
Insurer: Pets Best
By: Jared Warn
Easy to set up
Easy to set up! Wonderful options customized for my pet & healthcare worker discount! More affordable than my current pet insurance with better benefits.
Insurer: MetLife
By: Mariah Bianco
Easy quick enrollment
Easy quick enrollment
Insurer: MetLife
By: Tonya Ealey
I will find out once I take my sick…
I will find out once I take my sick puppy to ER and return with a review on my experience.
Insurer: MetLife
By: Elisha Andujar
Regret Switching to Embrace Pet Insurance
I am a 20‑year USAA member and chose Embrace only because it was backed by USAA. That trust was misplaced. My experience has been nothing but frustration and obstruction. My 7‑month‑old puppy broke her leg and required surgery. When I submitted the claim, Embrace denied it, citing a hidden “orthopedic form” requirement I had never been told about. How could anyone anticipate their puppy breaking a leg? That’s the whole point of insurance. Now I’m left with a $7,400 bill and no coverage. On top of that, my claim for medication has been rejected multiple times. First they said the invoice was “not legible,” then later claimed it was missing my dog’s name. I resubmitted four times before getting this explanation. I pay $350 a month and have had only one claim approved. The hoops Embrace makes customers jump through are unreasonable and feel designed to avoid paying legitimate claims. I regret switching from Nationwide to Embrace, even with the so‑called USAA discount. This company has been a complete disappointment, and I will be reporting these practices to USAA. Disgusted and regretful customer.
Insurer: Embrace
By: Mary