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I do NOT recommend ASPCA Pet Insurance…
I do NOT recommend ASPCA Pet Insurance and encourage you to exercise caution. Their claim that "an illness is no longer pre-existing after 6 months" has numerous loopholes for denying coverage. My dog was 5-6 years of age at adoption, his immune system was compromised and included ear, skin, and stomach issues. The first vet diagnosed "allergies" as the root cause of his ear and skin. This was without medical history. They proscribed months of allergy treatments (Apoquel; Cadi shots) and dehydrated dog food yet with recurring infections. I stopped all medications and put him on fish oil pills, probiotics, and a minimal ingredient dog food. He had no ear, skin, or stomach issues for 10 months. Following a day at the beach, his ears/skin were irritated resulting in an ear infection. APSCA denied benefits stating "allergies were noted 31 days prior to this policy coverage, although he went 10 months, allergies are OFTEN the root cause to an ear infection, are considered pre-existing" and will never be covered. There is no medical proof supporting ALL ear and skin infections are from allergies yet I was asked to prove they're not. This was another loophole for ASPCA to deny benefits. I immediately canceled my policy, I find them to be dishonest and strongly suggest you look at options such as Healthy Paws.
Insurer: ASPCA
By: Brenda Barnard
Really amazing customer service from…
Really amazing customer service from Lakeesha. She was very friendly and informative. Thank you.
Insurer: ManyPets
By: Bob Charles
Still Waiting
Where to start... I have two dogs enrolled with Pets Plus Us. One dog is 7 years old and has been enrolled since 8 weeks. I have rated Pets Plus Us a 8 out of 10 for him. The underwriting was quick back in 2015, claims were quick before they changed underwriting companies about four or five years ago. Things have really changed since then. Now to the review I am here for.... I have a puppy (currently 4 months old) who I enrolled a little early (at 6 weeks - one week early) and the website didn't prevent me from enrolling a week early nor did it flash a message telling me I was a week early. After the free month and having paid for the next month, I reached out to find out what was happening with the underwriting as they sent me an initial policy and even in that email no one said I was a week too early. When I made the call, it was then that I was told I enrolled to early and they would have to change my enrollment date but that I had already satisfied the waiting periods so would not have to start over completely (which was nice). I asked about the underwriting and was told they would put a note on my file to try to speed it up since I had already waited a month. I was told I would get a refund for the month I paid and they would change the enrollment date and retake the amount for June and July. Fair enough. A day later, I called to make sure everything was in order. I was told that it would speed up the process if I could get the breeder's vet information to get their files on the puppy. No one mentioned or asked for the breeder's vet files before (not in the previous month and a half). I am the one who has initiated all communication to try and get the underwriting done so I know what is and is not covered so there are no surprises. They have had my vet's initial puppy visit file since June 7th. Between June 7th and July 7th (an entire month) they never contacted about breeder's vet information. July 7th is when I spoke to a very nice lady who was the one who told me to get the breeder's vet information to speed things up. It was sent the same day. It is now July 26th and I am still waiting for the underwriting. For a company that says they are upfront about exclusions, it is pretty hard to trust that statement when they can't even get the underwriting done in a reasonable amount of time. I understand the pandemic has made thing very difficult and there is not enough staff, and therefore understand that timelines are extended but when I have reached out several times and each time more is needed and I have already paid for two months nearing a third month, I need to be able to make a decision to continue with the insurance or cancel it and the underwriting is a big piece of that decision. Further, when it is me initiating the communication to try and get things moving and the underwriting done, it is very frustrating. I sent an email five or six days ago and another to follow up yesterday and still am not getting any response. As things stand right now, I would not recommend this company.
Insurer: Pets Plus Us
By: Tara
The website doesn’t work keep crashing…
The website doesn’t work keep crashing and won’t allow to fill claim.
Insurer: Embrace
By: Mitra Firouz
Great rates
So far so good. In comparing rates and services, I found Many Pets to be the best option for me and my 3 pets. Haven’t had to file any claims.
Insurer: ManyPets
By: Rhonda
Love being able to customize every…
Love being able to customize every aspect of my plan, different pets have different needs and my cat is an incorrigible brawler so the accident coverage is very important to me. I just filed my first claim, the process was super simple and all I had to do was wait, Pet's Best did everything else. I received my reimbursement direct to my specified bank account within the 21 day window indicated and received an email notification. Very happy thus far, thanks Pet's Best. The only recommendation I'd have is for the claim details during the waiting period have a little more update/info available. I called about midway through the process to be sure I had done everything I was supposed to do from my end since it was my first claim. Customer support was friendly and helpful and was able to give me more status details, etc. Would be nice to see that detail level on the claim dashboard. Still very happy with the product and service.
Insurer: Pets Best
By: Michelle C
Easy and understable process
Easy and understable process
Insurer: ASPCA
By: Donald Kane
This is the first time I have ever had…
This is the first time I have ever had pet insurance for my pets. Four years ago when I got my first little Yorkie I decided I would try it. ASPCA has been so great with helping me take care of the medical needs for both my Yorkies. I don't worry about the high costs of care because I know I ASPCA has my back . Too, I can make sure they always have preventive care because most is covered. I have been very pleased so far. Thank you. Gail Hansen
Insurer: ASPCA
By: Gail Hansen
Price is good
Price is good, coverage good, I haven't used the coverage yet.
Insurer: ASPCA
By: sandyv
They are excellent to work with…
They are excellent to work with friendly & caring. Pay claims quickly and explain payment quickly. 100% worth having.
Insurer: Trupanion
By: Evelyn Mistretti