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You are dependable and fast.
It is always easy to have you pay your portion before I leave the vet.
Insurer: Trupanion Canada
By: Carmel
Quick easy and peace of mind.
it was simple and quick and no guess work.
Insurer: Trupanion Canada
By: Diane
I thought I had set up and good thing I call as I didn't see my pet on the homepage. I had already added my credit card info etc. so I thought I was all set.
I thought I had set up and good thing I call as I didn't see my pet on the homepage. I had already added my credit card info, etc. so I thought I was all set.
Insurer: Trupanion
By: Ana
This experience was reasonable.
This experience was reasonable. I put an 8 because we believe the last claim was underpaid.
Insurer: Trupanion
By: David
I have had the best service with claims for my dog Oliver in the past.
I have had the best service with claims for my dog Oliver in the past.
Insurer: Trupanion
By: Claudia
Linnea as all your customer service reps are helpful professional knowledgable and make me feel like a "listened to" and truly valued client.
Linnea, as all your customer service reps are helpful, professional, knowledgable and make me feel like a "listened to" and truly valued client. Why I didn't choose a 10, is because I learned that the office visit charge is not covered - I was told, when expressing my concern after utilizing services of a VERY EXPENSIVE eye specialist with off the charts office visit charges - that to keep premiums as low as possible, these charges can't be covered. Also, when I had to pay in excess of $3K for the patella luxating surgeries on both legs, Juliette was 4 weeks short of the 3 month waiting period - (again, understand pre-existing conditions) - - - BUT, when sitting in my same primary care vet I see the brochures that new clients can have NO THREE MONTH WAIT to have issues covered - on your newer brochure. This made me feel like the 3 month waiting period was really NOT that significant if in trying to recruit new clients, that is waived as incentive to join. I didn't do a lot of research on comparison plans, but trusted if your brochure was in my vet's office, that you had to be competitive and a good company. Again, your reps are all a feather in the Trupanion cap.
Insurer: Trupanion
By: Ave
Always professional knowledgeable and courtesy
Always professional, knowledgeable and courtesy
Insurer: Trupanion
By: Donna
Because it has always been very easy to deal with Trupanion
Because it has always been very easy to deal with Trupanion
Insurer: Trupanion
By: Colette