224,914+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great communication and fast refund…
Great communication and fast refund easy to file claims
Insurer: MetLife
By: Kristina
I haven’t used it yet but I’m very…
I haven’t used it yet but I’m very happy to have it! It gives me peace of mind that my kitty is covered in wellness and health. My baby is just shy of a year old and plan her wellness visit soon!
Insurer: Pumpkin
By: Cheryl
Ease and speed
Ease and speed of the application/registration process
Insurer: Nationwide
By: Chuck
Pre-Existing Condition
My dog got a UTI and ear infection and this was labeled as a pre-existing condition. How is a UTI and ear infection a pre-existing condition? Make it make sense.
Insurer: ASPCA
By: Jonathan Hart
Couldn't be easier!
It is super easy to submit claims via the app. The claims are processed and monies are issued within days. I wish human health insurance could be as simple!
Insurer: MetLife
By: customer
Highly Recommend Pets Best
We've insured two dogs with Pets Best. Our previous dog was diagnosed with kidney failure, and our recent pup was diagnosed with chronic lymphocytic leukemia. Both our pups have passed, but their medical treatment enabled them to have a high-quality of life up until the very end. Submitting claims on the Pets Best website was super easy and customer service representatives were always knowledgeable, courteous, and available. Explanation of benefits and reimbursement were always prompt. Having medical insurance for your dog makes the medical decisions easier. It would be tragic for veterinary costs to negatively affect the decisions for your dog's wellbeing. We will definitely use Pets Best for our next dog. "
Disputed Claim Denial Despite Veterinary Support
I am extremely disappointed with the handling of my claim by the claims department. My dog, Louis, was treated for an ear infection in November 2025; however, the claim was denied solely because he received Cytopoint for allergies during the same visit. The claims department concluded that the ear infection was related to his allergies, which I strongly dispute. To support my case, I provided a detailed letter from my veterinarian; however, this documentation was not accepted. I appealed the decision twice, yet the claim continued to be denied. The final review was conducted by an independent veterinarian affiliated with Pets Best, who also upheld the denial. This process raises serious concerns about the fairness and objectivity of the review. It is difficult to have confidence in an “independent” assessment when the outcome consistently favors the insurer, despite clear supporting evidence from the treating veterinarian. Furthermore, I am concerned that this decision sets a precedent, implying that any future ear infections Louis may experience could be automatically denied, regardless of their actual cause.
62% premium increase
Have paid for years. I expect premiums to rise however after making one dental claim they raised my premiums 62%.
Insurer: Embrace
By: Adam Nicholson
Ease of doing a claim
Ease of doing a claim! Simple. Everything is very quick.
Insurer: ASPCA
By: john ayers