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So far it’s been a headache
So far it’s been a headache. Always read the fine print. I’ll take responsibility for only reading “immediate coverage” in the big letters. I was 3 hours shy of the next day requirement for immediate coverage. Also… the life time deductible does not apply to accident claims. I received conflicting answers from different representatives. Finally spoke with a manager named Ronny. She was not concerned with addressing the poor customer service. She had not made effort to be prepared to assist. Thankfully I initiated back up insurance with another company. When I told her I was still trying to decide, she felt the need to remind me that pre existing conditions wouldn’t be covered by any insurance company. Gave an example of her 9 year old boxer. I advised that I have a 15 week puppy who has not been seen by a vet for anything but a well check. She then randomly started asking unrelated questions. According to her, they had issues with my vet giving them access to records. I advised that my vet contacted me weeks ago and I gave permission. I asked why no one from trupanion had reached out to me. She said a ticket was put in for someone to contact me. No wonder she tried to scare me with pre existing condition clauses. She had no idea what my dog’s history was. She was just there to deflect and make excuses. I’m sure the company might be great overall. But some of the employees do not have it together. It has rubbed be the wrong way. Not worth the hassle.
Insurer: Trupanion
By: DaShonna Thomas
You’ll have to send your pet records 50 times. Then, they will deny your claim because they lost your records.
I don’t even know what the hell I am paying for. First cat had some problems. They said they didn’t have his records. I sent them the day I opened the policy. I then had to send them THREE MORE TIMES before they stopped sending me “Final Notice” emails on the claim. Ultimately, they denied the claim. Shocker. Second cat now has issues, AGAIN they don’t have his records and AGAIN I sent them on the day I opened the policy and then another time for good measure after the first fiasco. Now I am sending them ONCE AGAIN. I should have cancelled this scam policy after the first time I had issues with them. What a waste of money. Terrible customer service (they can’t even tell you what it is that they need when you call!). Policy number I24548399 (records were sent on 2/4/22, I have proof) Find another insurance company!
Insurer: Healthy Paws
By: Rachel H
Hi I have not received a email about my…
Hi I have not received a email about my policy
Insurer: ManyPets
By: Merinda wills customer
VERY KNOWLEDGEABLE CUSTOMER SERVICE
Everyone I have spoken to seems very knowledgeable about Many Pets USA! Fantastic customer service
Insurer: ManyPets
By: Robin
Wonderful to work with
We have had Embrace Pet Insurance since our Great Dane was born, he’s now 8 and working with them on his claims has been quick & easy. Their customer service is amazing and we have referred them to many of our family & friends.
Insurer: Embrace
By: Libby McDevitt
So easy to set up and very cost…
So easy to set up and very cost efficient!
Insurer: ManyPets
By: jennifer bainbridge
Hard decisions made easier.
Trupanion was kind, responsive and helpful when our dog needed surgery to remove a liver mass. It made a hard decision easy knowing we could afford the surgery with our policy. I have recommended trupanion to all my family and friends.
Insurer: Trupanion
By: Jill
Painful legs/ lupus
Very proficient and helpful with all of the claims.
Insurer: Trupanion
By: Deniese