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TRUPANION IS THE ABSOLUTE BEST!
TRUPANION IS THE ABSOLUTE BEST! This is an updated review of Trupanion. I agree with some of the negative reviews here describing this process as frustrating and seemingly a scam - and in fact, wrote a not-so-positive review of my own back in May-June. HOWEVER, I have to say that ultimately, Trupanion is amazing and very responsive. After many many years of full coverage for my 2 dogs, I never really got anything back since they were healthy without any significant issues so I never met my deductibles. I lost one of my babies last year, and Trupanion did cover some of his alternative treatments, but never had a chance for anything more significant before he passed away. Recently, my girl had a major emergency and illness with multiple hospital stays. Initially, Trupanion refused to reimburse for any of the charges because they separated her single condition (Cholangiohepatitis) into 6 different conditions, all with individual $1,000 deductibles. I was furious, even after speaking with several representatives. However, my veterinarian reached out and helped them understand that all of my dog’s issues were a single condition - and Trupanion eventually paid 90% of almost everything! I could not be happier with Trupanion, and have renewed respect and gratitude for all they have done to help me get my best friend back to good again (without becoming homeless). Trupanion has continued to come through for us, reimbursing for follow up appointments, imaging studies, labs, Rxs and even Rx food as my baby has slowly recovered over the past couple months. This is what I will say - do your work, keep up with the invoices/dates/charges and have your vet call or write a synopsis if you are having trouble getting through the process - because I promise that these people WILL listen and will do everything within reason to honor your policy, whatever it may be. It does require a little work on your part to submit everything, but it’s worth it because as long as your policy covers the charges - Trupanion will reimburse you. Reimbursement is within 24-48hrs or even at the time of your appointment if you choose this option so this is also fantastic. This is a really great insurance company and I have already convinced 3 of my colleagues to sign up with Trupanion in the past month👍🏼 Maybe a little more expensive than some of their competitors, but from what I have experienced - WORTH IT! Thank you Trupanion
Insurer: Trupanion
By: Melissa Morgan
Great customer service!
The agent on the phone was very informative and answered all my questions for me.
Insurer: Trupanion
By: Jessica
Best experience!
The person who took the call provided outstanding service! She was kind, and professional. The payment was sent very quickly. I strongly recommend Trupanion to all pet parents!
Insurer: Trupanion
By: Luciana
The rep was very patient attentive and willing to go the extra mile for my peace of mind regarding some short-term billing changes.
The rep was very patient, attentive and willing to go the extra mile for my peace of mind regarding some short-term billing changes. She was an extension of the brand confidence Trupanion strives to instill in its policy holders.
Insurer: Trupanion
By: Rachel
They have always answered my questions
They have always answered my questions
Insurer: Trupanion
By: Kay
Yes I highly recommend this insurance
This is the first large claim which included several vets and months, I called about procedure the person was very helpful and answered all of my questions quickly so I could proceed to file my claim. I filed online, they sent me a notice they received it, sent another notice they approved it and within a couple of days the money was in my bank. Can't get any better than that.
Insurer: Trupanion
By: Linda
Trupanion is the best!
Trupanion is the best! They are very responsive and so easy to work with. I recommend them to all my friends and relatives
Insurer: Trupanion
By: Meryl
Trupanion paid fir services up front without me having to pay.
Trupanion paid fir services up front without me having to pay. I like the fact they work with our vet in getting estimated and final cost approved before my dog gets any service done. It's very helpful especially when I don't make alot of money. And at the end I don't get to pay out of my picket first
Insurer: Trupanion
By: Elvira