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Everything is considered preexisting
The employees were beyond kind and professional. However, the fact that my claims were denied is super disappointing. My dog ate a sock and got sick.
Insurer: Trupanion
By: Weatherly
I was disappointed with the last claim outcome because you said it was a new claim and it was not.
I was disappointed with the last claim outcome because you said it was a new claim and it was not. Our dog onko was being treated for cyst infection in his feet & ankle an on going persistent problem that you cover before. Now your saying it's a new problem & it is not.
Insurer: Trupanion
By: Scott
not many vets will take your payment
not many vets will take your payment
Insurer: Trupanion
By: Jeff
We have had difficulties in having claims processed for our other dog.
We have had difficulties in having claims processed for our other dog.
Insurer: Trupanion
By: Michelle
The only reason I am giving less than a 10 is the long wait to get a claim approved.
The only reason I am giving less than a 10 is the long wait to get a claim approved. I had submitted pre-approval in hopes to speed up the process and it seems to have done the opposite. Aside from that I have had nothing but good things to say about Trupanion. Also not fond of the options for sharing with others. Usually the codes create a link vs having to copy and paste into a search bar.
Insurer: Trupanion
By: Amber
Very prompt and detailed information on the claims
Very prompt and detailed information on the claims
Insurer: Trupanion
By: Clementine
Word-of-mouth recommendation.
Heard many good things about Trupanion.
Insurer: Trupanion
By: Joan
Quick and easy
Quick and easy
Insurer: Trupanion
By: Christine
Trupanion recently changed their policy so now my vet canât do my claims so that I get paid directly.
Trupanion recently changed their policy so now my vet canât do my claims so that I get paid directly. Iâm now having to submit my own claims, despite the fact that my Vet has the software. This wouldâve been a 10 except for this recent change.
Insurer: Trupanion
By: Kathy