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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Easy to upload claims
Easy to upload claims. Good communications with updates on the progress
Insurer: MetLife
By: customer
Timely fashion in handling claim and…
Timely fashion in handling claim and reimbursements
Insurer: MetLife
By: Annette Brennan
Stellar Customer Service
Claims are processed quickly and they are very easy to understand. When I have had to add a pet to my coverage, customer service was very helpful. When I had to update an address, again they were wonderful and helped solve my problems quickly.
Insurer: MetLife
By: customer
Fetch insurance is a bad company. Go elsewhere.
We didn’t find much use for this plan so we decided to cancel. My wife went to cancel and thought she did but we still got charged. She called back and they said they need the main policy holder to cancel. But they didn’t tell my wife that when she initially called. They won’t refund us the months that we wanted to cancel and thought we did. Disappointed in the customer service.
Insurer: Fetch
By: Matt
MetLife easy process
Our claim was processed and fulfilled in a timely manner. The claims process was very easy, start to finish.
Insurer: MetLife
By: customer
Slow updates and they find ways to…
Slow updates and they find ways to avoid paying vet bills. Reimbursement takes too long.
Insurer: Spot
By: Noa Pennington
Dishonest customer service
Dishonest customer service. They canceled the coverage for one of my two dogs and then doubled the premium. They did this because he turned 7 years old. They lied that payment hadn't been made when the premium has always been set to auto withdrawal from my bank account and payment had been withdrawn for my six year old dog. Very sketchy and unethical.
Insurer: Nationwide
By: Tapper's Mo
The worst pet insurance
The worst pet insurance, when they deny coverage, claiming a UTI is a pre- existing condition for my cat. He's never been sick. He got a infection and had treatment plan with great recovery. I was told to file a dispute with complete documentation, but a supervisor called back and said if in 180 days and he didn't have reoccurrence they might consider revisiting their decision. The make sure in 30 day trial, they will definitely not pay out a claim.. You think ASCAP would be the advocate for animals, but just like other insurance companies. Some many reasons to denied and not pay out a claim.. All about making money, especially if your fur baby bill is too high..
Insurer: ASPCA
By: Brandi
Customer service is aways excellent
Customer service is aways excellent
Insurer: MetLife
By: customer
Ease of filing a claim and quick turn…
Ease of filing a claim and quick turn around.
Insurer: Healthy Paws
By: Heather