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The agent was extremely helpful
The agent was extremely helpful, knowledgeable, and polite.
Insurer: ManyPets
By: Reina
They lie about what is covered
I bought this because my dogs are getting older and I know I don't make enough money to pay for everything if they got really sick. I chose a plan for my older dog which included dental stuff (which I made sure it did because old dogs tend to have bad teeth), and when I had to have a dental procedure done on her, then filed the claim, it was denied. I looked back through my policy, and it should have been covered. So I contacted support asking about it and was given this very curt "screw you" type of message. I tried filing it again in the hopes that it was just a mistake and I got bad customer service, but it was declined again. So I paid over $300 for pet insurance that I couldn't even use when I needed it. Worst waste of money in a long time. Luckily, my vet was willing to work with me and did the surgery at a reasonable price. Do not work with this company. They're only here to take your money, and will not help when you need it.
Insurer: Figo
By: NOELLE
Couldn’t be more satisfied!
We’ve had Healthy Paws since we brought them home our 3 Bengals as kittens, and we’ve had 4 hefty claims in 5 years. Each time, the claims process was painless and we were not paid quickly. Over $10K saved so far! Best insurance company ever.
Insurer: Healthy Paws
By: Krystoverson
Trupanion has been the perfect pet…
Trupanion has been the perfect pet insurance for my two dogs. Customer Service makes claims and questions very easy to deal with. Coverage is competitive with other pet insurers.
Insurer: Trupanion
By: Philip Goodin
This company is not accountable
Signed up yesterday for two young dogs. Was astounded to find out that they immediately processed payments from my account, despite me being told that my first payment was due October 1, 2022. The first payment date was confirmed on the email they sent (see below) MASTERCARD (3968) First billing date: 10/01/2022 Monthly premium: $C43.52 When I called this morning, was told that I had been told about the "down payment" (I wasn't) and about the first payment being due upon enrolling (I wasn't). Supervisor who reviewed the phone call from yesterday obvious did not listen to entire conversation as she would have definitely heard myself and "Jeff" joking about a Sept 1 first payment and him confirming that no, my first payment was due October 1. I have multiple insurance policies (including a current pet policy) and at no time have had to make a "down payment". Additionally, the premiums are always due the month following enrollment, which is what this policy says should happen, but did not. No accountability for the difference in what I was told or what my policy states in writing. I have cancelled this policy and do not recommend using this USA company for your pet insurance needs.
Insurer: Fetch Canada
By: Kim Chalmers
Sign up was so easy
Sign up was so easy. I'm so happy my vet recommended.
Insurer: Trupanion
By: Sky Kawecki
Reimbursement
The website is a very easy way to submit vet bills and get very fast reimbursement
Insurer: Fetch Canada
By: Mary Belle Hann
Healthy Paws has been a lifesaver
Healthy Paws has been a literal life-saver for us. Our dog was diagnosed with osteosarcoma last December and had to have a hind leg amputation. He then had complications after surgery requiring a lengthy hospital visit, and after recovering, has been on very expensive chemo medications. We chose the plan that covers 80% of eligible costs, and Healthy Paws has been quick and completely reliable in covering that amount. The claim submission process is super easy with the phone app (basically, take a picture of your hospital invoice, upload it, you're done) and then we receive email notifications that a claim is in process, and then a few days later another email explaining the benefits. Shortly after that, a check arrives in the mail. Since December, I've probably thought "Thank god we have Healthy Paws" hundreds of times. We had the policy for many years before using it, and I actually considered canceling it. I am so, so relieved we kept it. Illness strikes without warning, as it did for our boy. If it weren't for Healthy Paws, he probably wouldn't still be with us.
Insurer: Healthy Paws
By: Eunice W.
My 2 yr old Morkie needed emergency…
My 2 yr old Morkie needed emergency surgery after swallowing a watch band. This was an extremely stressful event for us. The ease of submitting the medical bills to Spot took some of the stress off our shoulders so we could spend our time helping Keiki recover.
Insurer: Spot
By: Jen