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Pet parents across the U.S. and Canada have left over 217,508 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Troublesome Cancellation Procedure
I sold my home so had to cancel the policy. 1st of all they charge a cancellation penalty fee that I was not aware of and was not told of when I purchased the insurance with them a few years back. We have had several home and auto insurances with Sonnet since 2015 and loved it since Sonnet was easy to deal with and did not have a cancellation penalty ever. But now I was surprised to see that I have to pay a cancellation fee and what made it worse? That I received an email immediately after I cancelled my service directing me to call sonnet to pay the outstanding penalty and was threatened that I would be sent to a collection agency if I don't call and pay it! So I called sonnet the next day and after waiting for several minutes on the line, I was told there is nothing that I need to do and the outstanding penalty will be deducted from my credit card automatically! I used to love Sonnet but these past experiences made me seriously consider other companies for my next insurance policy. The best customer service is the one that does not waste the customers' precious time,
Insurer: Sonnet
By: Sina
Have paid for numerous surgeries with no issues
My dog Allie tripped while running and had to get ACL surgery, it was almost completely covered by pets best and all I had to do was send the bill to them and the money was deposited into my bank account a couple weeks later! I did a lot of research before choosing pets best and it was a great decision!
Insurer: Pets Best
By: Janette Kopec
The people were very helpful
The people were very helpful
Insurer: ASPCA
By: GERALDINE ROHRBAUGH
You’ve come through for us with our other dog.
You’ve come through for us with our other dog. Superb service and it proved a godsend when our pup got sick.
Insurer: Trupanion
By:
We love your company.
We love your company. Everyone we speak to was always kind and caring. Always very helpful and nice to talk to
Insurer: Trupanion
By:
Highly recommend
We have had Trupanion for our 2 rescue dogs for 10 years. When one of them was recently diagnosed with terminal cancer, the bills we submitted were approved the next day. Simple process....take a pic of the invoice and send to them. Over the years our dogs were very healthy, but when we needed our insurance, they were right there! No questions asked or lengthy red tape.
Insurer: Trupanion
By: