154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
236,321 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,339 reviews
10,806 reviews
27,505 reviews
14,171 reviews
63,021 reviews
Category with most reviews
This chart shows the distribution of review categories.
Lately it seems a computer is doing your first review and not doing a good job!
Lately it seems a computer is doing your first review and not doing a good job! Sorry but a claim for supplements and a claim for chiropractic and acupuncture with the same date are not the same and I should not have to appeal. I can see a mistake once but immediately and for both of my dogs and this is also happening for my clients as I am a veterinarian. So I think your new review process needs some majors tweaking! Otherwise I LOVE Trupanion!!
Insurer: Trupanion
By: Lisa
Easy & quick
Quick & easy as usual.
Insurer: Trupanion
By: Carol
Bindyâs 4th grade evils, passed
Representative was very helpful. She was able to get my Vet to submit 8 months worth of invoices that I have been pulling out my hair trying to get done. I am starting to receive, the coverage. This is a very grateful customer, and it goes without saying, so is my little dog.
Insurer: Trupanion
By: Leslie
Submitting claims is easy and it's easy to talk to someone about a claim.
Submitting claims is easy and it's easy to talk to someone about a claim. What's difficult is if a claim needs to be contested. It's not clear what needs to be done, nor is it easy to actually do (beg your vet to make the call on your behalf)....
Insurer: Trupanion
By: Melinda
There a good company.
There a good company. There really fast with there claims and if something comes up they notify you asap.
Insurer: Trupanion
By: Lillian
Trupanion is best Never had an issue
Trupanion has been there going on 13 years for Frankie
Insurer: Trupanion
By: Al
Trupanion is great at handling and processing claims with professional staff my hesitation is with the deductible/diagnosis part of the policy
Trupanion is great at handling and processing claims with professional staff, my hesitation is with the deductible/diagnosis part of the policy
Insurer: Trupanion
By: Erin
Trupanion Helps Me Keep My Dog
Trupanion reviews and pays my dog's claims quickly!
Insurer: Trupanion
By: Ruth
Good, but still has kinks to work out
Unfortunately, I've submitted several claims over the past 2 wks and it doesn't seem like there's a consistent flow to invoices being submitted via the app by members. I understand that when a facility has your software and actually uses it, claims are processed much quicker than when a member submits an invoice via the app. However, there has been a complete lack of consistency in regards to the time frame of each of the claims I've recently submitted. To be completely transparent, if I'm spending money out of my pocket and some claims take 2 to 3 business days to be opened, processed and approved, I'm not sure why other claims for the same elegible condition would take 5 or 7 days to be opened, processed and approved. I've also been experiencing a multitude of issues recently with your app and email communications. They two are not syncing like in the past and it's frustrating and stressful to have to keep calling in regarding the aforementioned issues. I did however, make the time to call in at least 3 separate times regarding the above issues. These were notated and I was told other members had similar complaints. Example, I received an email claiming a pre authorization had been approved but for over 48hrs the app indicated "in review" for that exact same pre authorization. Also, in the past the app was always more up to date than email. Meaning, I could look at the app and see which claims had been approved and then anywhere from 3 to 8 hrs later I'd receive an email letting me know in writing that those same claims were approved. This is no longer the case. In general, my biggest complaint is that if I submit a final invoice for the same exact elegible condition that I already submitted a pre authorization for and got approved for, it shouldn't take 3 or 4 days to get that approved. Also, for an elegible condition that's already previously been covered, invoices I submit from the same facility or same online vendor shouldn't take 5 to 7 days to be approved. Again, I can only compare my recent negative experiences to other more positive experiences I've had in the past. I'd say there needs to be more consistency with the time frames invoices take to get opened, processed and approved. Please be cognitive that when a facility doesn't have your software it's a big inconvenience and financial burden to fork over a large sum of money (up front) and then have to wait 3 to 4 days for that to be approved and then another 2 to 3 additional days to receive the money via direct deposit. All of this is exacerbated when a pre authorization has already been submitted and approved. I understand you can't make a facility utilize your software, but are you even trying to pitch them? Nevertheless, the tech issues with the app and emails not syncing can definitely be addressed.
Insurer: Trupanion
By: Natalie