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Choose wisely. Don't expect quick help.
Honestly, I've been really disappointed with Fetch's customer service, response time and functionality of the app + website. The app + website have had numerous log-in issues for over a year. Some of the reps I had worked with in trying to mend this would laugh and just say 'it is what it is and a lot of account are locked out' - not really helpful. It took nearly a year's time to be able to fully access and utilize my account due to technical errors on Fetch's end. Regarding customer service - I've had claims denied that were clearly new issues. The issues I see here, stemmed from the ability to upload vet records without needing a claim submission. Also, it's unclear on where to upload your first base-line records or just anything that doesn't need an actual claim submission. Think vaccines and routine care. Also, the inability to access my account added to this debacle. Needless to say I've asked for a claim to be rereviewed and it's been over 40 days without an answer or real communication. You don't get to easily work with a claims specialist 1:1 for quick resolutions. Another frustrating piece is my cat was diagnosed with diabetes about 10-11 months after my plan had started ( 4 months ago now) and after repeated emails and chats I still haven't gotten an answer on if there are any brand restrictions on glucose monitors and other supplies. I do appreciate that Fetch covers exam fees for 'sick' visits but, with all of the above it makes dealing with a sick pet just so much more stressful. The worst part is, if you decide an insurance company isn't for you - you now likely have new issues that will become 'preexisting' if you choose to go elsewhere. So making your initial decision is really important. If you're looking for true customer service and a company passionate about your pets as much as you are, I would recommend going elsewhere. But, again my best piece of advice is to thoroughly do your homework on which insurance company is best for you as it's a commitment and not something you can easily change, especially if any new issues arise with your fur baby.
Insurer: Fetch
By: Brittany
Best Insurance overall
This insurance kicks in in only 14 days. It's coverage is great, it's premium is reasonable, the comprehensive list of coverage is what I was looking for. In particular, dental disease because I have Oriental Shorthair cats and my last 2 cost me thousands. I'm also really excited about GoFetch Pay!
Insurer: ASPCA
By: Katy Joyce
Have not had to use the insurance
Have not had to use the insurance. But the set up and follow up has been great
Insurer: ASPCA
By: Mark Ennis
Easy registration
Very easy to use
Insurer: ASPCA
By: Francesca Alves-hines
BEWARE OF PETS BEST
This company is absolute garbage. I DO NOT RECOMMEND IT. This is not spam or a lie. I’m a real person who has a dog insured with this company paid on time every month and got 0 service. My dog had a surgery in APRIL sent in all appropriate paper work they claim that it was a preexisting condition. When he has never been diagnosed with any condition of the such. He went in for a surgery for an issue that popped up for absolutely no reason. I appealed it had to wait 90 days for an answer. MIND YOU there’s no one in claims to speak to, not even email. The email you never get a response it’s automated. Then when you speak to customer service all they say is “we don’t have that information you need to wait. So it 89th day today and I just got an answer on an appeal and they said they need more documents of history from the place my dog went for the surgery. The surgery is the only history he has at that animal hospital and they know that. They are still charging me $90 a month for 0 service. This place is a rip off. If this gets deleted I will continue to post it. If you are a current member I suggest you cancel it because when you need it it’ll be useless. If you’re thinking about joining don’t. It’s full blown fraud what they’re doing. Get Outlook for iOS
Insurer: Pets Best
By: D
Best in the game
Spot pet insurance has been very responsive and has paid claims very quickly. Highly recommend using them for you pet insurance needs!
Insurer: Spot
By: Aaron
Best in the game
Spot pet insurance has been very responsive and has paid claims very quickly. Highly recommend using them for you pet insurance needs!
Insurer: Spot Canada
By: Aaron
First claim submitted
Just had to submit my very first claim to Pets Best and I was so impressed with the ease to submit it and how quick they responded back to me and kept me informed of where the claim stood. This first claim went to my deductible but was very happy with them.
Insurer: Pets Best
By: Sharon
THEY WILL NEVER PAY ON ANY CLAIM
THEY MAKE EVERY EFFORT YOU MAKE IMPOSSIBLE. THEY DONT COVER ANY CLAIMS. THEY FIND EVERY EXCUSE IN THE WORLD NOT TO PAY. DONT WASTE YOUR TIME, ENERGY, AND MONEY
Insurer: Pets Best
By: amanda
This is the only company I have ever…
This is the only company I have ever worked with in any kind of industry that does exactly as it advertise. I have never been questioned about a claim. So easy to use. Trupanion has been an absolute pleasure to work with and I recommend to everyone that will listen!!!
Insurer: Trupanion
By: Christine McCarty Miller