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Category with most reviews

23,240 Payment Experience 104,197 Claim Coverage 122,532 Customer Service 37,717 Price Satisfaction 14,626 Other

September 13, 2022

Trupanion customer service always goes…

Trupanion customer service always goes above and beyond to ensure customers feel appreciated and cared about. When my pet had a heart issue the bill was $10K which was anxiety provoking, but a refund of the covered portion of the bill was provided within 2-5 business days. Excellent service!

Insurer: Trupanion Canada

By: Kathleen Alexandra

Our little puppy had xylitol poisoning…

Our little puppy had xylitol poisoning ( through chewing gum or a piece of cake) at the park and had to be admitted into hospital for 4 days - the docs didn’t give her much of a chance to survive as her liver enzymes were off the charts - but she made it and spot insurance made it so easy for us - they kept their promise and we got paid within a week of our doggie getting discharged - these guys are good!

Insurer: Spot

By: Sanjeet Thadani