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Appalling
Appalling! I have a one and half year old Newfoundland who needed chiropractic care. He had two treatments over two months and the vet advised to continue once a month for a while. I submitted two claims which went against my deductible. The third claim was denied as Embrace have a limit of 12 weeks of chiropractic care for the LIFETIME of the dog. So not 12 treatments. Not 12 weeks of treatment - but a 12 weeks time period. So I could have done a treatment every day for 12 weeks and claimed every day - but because he didn’t need that - I chose two treatments over 10 weeks. My third treatment fell outside of the 12 weeks window so now he is not eligible for any chiropractic treatment for the REMAINDER OF HIS LIFE. This is absolute insanity and just such a rip off! Additionally it could potentially save embrace thousands of dollar if I choose later to do X-rays or MRI as the issues are not resolved. Shame on you Embrace for ripping off your customers again! UPDATE TO YOUR RESPONSE I just read your response dated 13 minutes ago. This doesn’t tell me anything! It’s also mid leading when you say per covered condition! Condition is the problem as far as I’m concerned. So assuming he has a different issue that needs chiropractic treatment - different from his first condition! He is still NOT COVERED. Your policy is misleading as it should clearly state you only cover treatment for 12 consecutive weeks for the LIFETIME OF THE DOG!!! So if he hurts himself four years later and needs chiropractic care HE IS NOT COVERED! Additionally your “ sales “ team does not understand this either. I called to ask for a new policy. I specifically asked about the 12 weeks and was told “no you can claim as often as you like”. This is how you reel us us in - by lying! Shame on you
Insurer: Embrace
By: Sam
The representative I spoke with was extremely helpful.
The representative I spoke with was extremely helpful. Iâve always spoken to someone who was helpful, courteous and an absolute please to deal with.
Insurer: Trupanion
By: Joan
Extremely satisfied!
They have been extremely helpful and fast at getting my claim processed and paid. Thank you!
Insurer: Trupanion
By: Alexa
Trupanion has always been very easy to work with.
Trupanion has always been very easy to work with. Whether it's been for claims or any changes to the account. Always pleasant and professional.
Insurer: Trupanion
By: Tracy
Very Grateful for our Pet Insurance
Trupanion has been very easy to use, fast, straightforward. We are so grateful we have it to help care for our pets needs.
Insurer: Trupanion
By: Tiffany
Very helpful
Very helpful
Insurer: Trupanion
By: Alyssa
Great insurance. Highly recommend.
Very smooth and timely transaction! Trupanion was recommended to me and I have recommended it to others!
Insurer: Trupanion
By: Terri
The greatest customer service - ever
You have covered Charlie Coles claims for over 10 1/2 years and your Customer Service and prompt response was wonderful. Now that my fur baby has crossed over the Rainbow Bridge I can say goodbye to all of you. Thanks so much.
Insurer: Trupanion
By: Mike