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Satified with an exception
Overall, I have been satisfied with PetsBest. My biggest complaint is the time it takes to process claims. Much more often than not I get an email apologizing for the delay in processing my claim. On my latest claim I actually received two emails again apologizing for the delay. The claim was submitted on Aug 13, 2025 and not completed until 09/02/2025. Much to long. If not for that I would have given PetsBest 5 stars.
Insurer: Pets Best
By: Albert L Angel
Claim denied
I took my new kitten in for her first vet visit. The wellness claim was denied as well ass her bloodwork for feline check up. The claim reviewer would not accept the detailed explaination sent in by our vet clinic. A wellness exam was covered for the dog but not for my 3 cats. I am not impressed with this insurance.
Insurer: ASPCA
By: Michele Slabodnick
I’m not quite sure yet
I’m not quite sure yet. This is my first time with pet insurance. My friend recommended VCA. I’m sure all will be well. I’m not a specialist and I just need one a vet for my husky !!
Insurer: Nationwide
By: JERRY
Richard greeted me with a warm welcome…
Richard greeted me with a warm welcome on the phone, and went above & beyond to help me find the right policy for my newly adopted fur baby! Thank you Richard
Insurer: Nationwide
By: Tanya
This organization has been wonderful…
This organization has been wonderful with my Pet. Unfortunately, he had many problems over the years and very grateful for all your assistance with his medical bills. Your response for payment has been almost immediately. Thank you again.
Insurer: Trupanion
By: Debbie Capriglione Perrotta
Love this pet insurance
Great customer service, fast claims service and never issues over payment for covered illnesses/accidents
Easy to Talk to and very Knoledgeable
very easy to do Jesus was very helpful explained everything. Gave me his extension if I had any questions
Insurer: Nationwide
By: Deborah McCauley
Very prompt with processing claims
Very prompt with processing claims
Insurer: Trupanion
By: Shaun