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Beware of rate increases
They paid the claims in a timely manner over the course of my first year with them. However, when it came time to renew for year two, they raised my premium for my two dogs by over $40 a month which increased my annual premium by about $480! In my view, it appears that the initial year's lower rate was a ploy to get me to sign up with them. When I complained about such a large increase, I received a condescending email from them saying they "understand it (premium rate increases) can be frustrating" and that I could buy less coverage if I wanted a lower premium. They also blamed the rate on many factors, including inflation, policy changes and the underwriter (American Modern Insurance Group) who determines the base rate. Too bad they have no say in what they charge, huh? To me, it's a bait (lower initial rate)_ and switch (2nd year large rate increase).
Insurer: Embrace
By: Donald
My little guy was extremely sick and…
My little guy was extremely sick and had to go in for some routine test. Pumpkin true to the word, Covered 90% of his expenses. We were ever so thankful I am an older woman living on a fixed income.
Insurer: Pumpkin
By: Deb Grant
Terrible customer service
Terrible customer service. We set our account up for auto renewal. They apparently changed payment platforms which stopped us from auto-renewing within our first year of service, and let our account expire after sending us two emails (one of which told us WE HAD AUTO-RENEWED). They told us our only option was to start a new policy, which would restart our waiting periods for serious injuries. Decided to switch providers after this terrible experience.
Insurer: Figo
By: quinn
Cindy was awesome
Cindy was awesome. She made sure that I got the best plan for my fur baby. Although I was super busy, Cindy managed to communicate with me and accommodate me and busy schedule.
Insurer: Prudent Pet
By: Leonie Bales
Great insurance left another company…
Great insurance left another company because they didn’t cover much. Great customer service that you can actually speak to if you wanted and even if you do email they respond quick. Everyone I dealt with was always very nice and helpful and very easy website to navigate. I tell everyone about pumpkin when they ask.
Insurer: Pumpkin
By: Tracey
I received exactly what I was expecting…
I received exactly what I was expecting in coverage for our beloved Dog. I will use Pumpkin again.
Insurer: Pumpkin
By: Duke Gomez
I'm so happy I did this
I'm so happy I did this. My kitten got anaplasmosis (and he's an indoor cat). It cost over $1000. My claim went through quickly and without an issue. Thank you
Insurer: Pumpkin
By: Lynne
My dog got sick was treated at our Vet…
My dog got sick was treated at our Vet I paid the bill. I submitted the bill on line for Reimbursement. No hassles I received a payment by direct deposit that I set up earlier. Great company would definitely recommend.
Insurer: Pumpkin
By: customer
We have a 6 month old puppy and we…
We have a 6 month old puppy and we decided on a whim to get pet insurance from from Pumpkin as it was highly recommended by a friend. Weeks after beginning our coverage, we had an accident and our puppy needed emergency vet attention and surgery. Pumpkin handled our claim hassle free and the reimbursement was more than we expected. That was a huge relief especially after all that we had been through with the accident! We are recommending Pumpkin to everyone. Thank you Pumpkin!
Insurer: Pumpkin
By: Jessica
The best pet insurance on the market
The best pet insurance on the market
Insurer: Pumpkin
By: Victoria M.