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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Terrible customer service
Terrible customer service. We set our account up for auto renewal. They apparently changed payment platforms which stopped us from auto-renewing within our first year of service, and let our account expire after sending us two emails (one of which told us WE HAD AUTO-RENEWED). They told us our only option was to start a new policy, which would restart our waiting periods for serious injuries. Decided to switch providers after this terrible experience.
Insurer: Figo
By: quinn
Cindy was awesome
Cindy was awesome. She made sure that I got the best plan for my fur baby. Although I was super busy, Cindy managed to communicate with me and accommodate me and busy schedule.
Insurer: Prudent Pet
By: Leonie Bales
Great insurance left another company…
Great insurance left another company because they didn’t cover much. Great customer service that you can actually speak to if you wanted and even if you do email they respond quick. Everyone I dealt with was always very nice and helpful and very easy website to navigate. I tell everyone about pumpkin when they ask.
Insurer: Pumpkin
By: Tracey
I received exactly what I was expecting…
I received exactly what I was expecting in coverage for our beloved Dog. I will use Pumpkin again.
Insurer: Pumpkin
By: Duke Gomez
I'm so happy I did this
I'm so happy I did this. My kitten got anaplasmosis (and he's an indoor cat). It cost over $1000. My claim went through quickly and without an issue. Thank you
Insurer: Pumpkin
By: Lynne
My dog got sick was treated at our Vet…
My dog got sick was treated at our Vet I paid the bill. I submitted the bill on line for Reimbursement. No hassles I received a payment by direct deposit that I set up earlier. Great company would definitely recommend.
Insurer: Pumpkin
By: customer
We have a 6 month old puppy and we…
We have a 6 month old puppy and we decided on a whim to get pet insurance from from Pumpkin as it was highly recommended by a friend. Weeks after beginning our coverage, we had an accident and our puppy needed emergency vet attention and surgery. Pumpkin handled our claim hassle free and the reimbursement was more than we expected. That was a huge relief especially after all that we had been through with the accident! We are recommending Pumpkin to everyone. Thank you Pumpkin!
Insurer: Pumpkin
By: Jessica
The best pet insurance on the market
The best pet insurance on the market
Insurer: Pumpkin
By: Victoria M.
Highly recommend this insurance!
My claim was processed quickly and everything that I expected to be covered was. Great customer service too. I would definitely recommend them!
Insurer: Pumpkin
By: customer
Overall I am really happy…
Overall I am really happy with my reimbursement rate and what is included with pumpkin. I have had a few issues with support overall. 1. when you chat in their systems seems to not record it as a contact so it just goes nowhere if the agent doesn't follow up. 2. the negotiation between pumpkin and my vet has been tricky at times when her preventative meds need to be refilled. 3. this is not so much support but claims take like a month to process which feels like a long time on a big claim.
Insurer: Pumpkin
By: Annabel Feider