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As tous mes amie la dame etais très gentille merci
As tous mes amie la dame etais très gentille merci
Insurer: Trupanion Canada
By: Lise
Janelle -Super Friendly and Helpful
Janelle was super friendly and helpful in getting our pet insurance moved from Canada to the US. She made the experience stress free - was so happy to have been in her capable hands. Thanks Janelle!
Insurer: Fetch
By: Chelsea
Great coverage and timely processing
There was a slight bump regarding what was needed for a claim I placed. But once that was straightened out, the process was smooth and Pets Best processed my claim quickly and covered my dog's MRI and neurological consult. Very pleased.
Insurer: Pets Best
By: Tecla Walton
Great experience
Application was quick, easy and transparent.
Insurer: ManyPets
By: Janice
Stray far away!!!
Stray far away from this company. You will lose more money with them, than you think. I signed up thinking it would help with covering my pets visits. They find ways not to reimburse you for what they originally say they can. The only way to check the status of your claims is by email(which takes days for them to respond) or by phone(which is very frustrating when you speak to a new person every time, and have to re explain your situation to a new rep every single time). They are very disorganized… and you will never get anywhere with them when you have complaints and/or concerns. I am not in the hole due to this insurance company due to false or lack of prior information. They constantly tell you sorry and that’s all you get. Not to mention, they require 18 months of medical records in order to cover claims. It is a total waist of money. If you ever speak to a “supervisor” named Sarah, be warned that she does not care about your concerns, as she is trained to stray you away from canceling, as well as giving you a constant response of “I’m sorry that happened to you, I wish there was something I could do.” They also run the business like it’s 2005. No confirmation numbers on anything when it comes to a complaint or even when canceling. There are no links on their website to help answer any questions that one might have and doesn’t have time to sit on the phone for. I am not upset with this company for no reason. When I signed up, they had a 4.7 rating on google. I now see that score has dropped and after reading comments, I see that I am not the only victim to their sneaky ways of screwing you over. Please stay away from this company and stick to some of the higher rated, older company’s. Overall, they receive a 1 star rating from me. If 0 was an option, it would definitely be that. I hope my review is able to help you not to choose this company for your pets coverage!!! And I hope that in due time, this company will be shut down. Theft from an insurance company is definitely not something ANYONE should experience.
Insurer: ManyPets
By: TM
I have been using Trupanion 11+years…
I have been using Trupanion 11+years always great customer service, pay quickly and are there to discuss anything I may ask. Even suggested things to help
Insurer: Trupanion
By: MICHELLE REAM
Monica was extremely helpful and…
Monica was extremely helpful and friendly. It was a pleasure talking to her
Insurer: Prudent Pet
By: Louis Benacci
We just Registered our new dog and has…
We just Registered our new dog and has no issues. We needed help to load the document online but it was very easy on the app. Customer support was great.
Insurer: Embrace
By: Ann Dempsey
Thank you for the quick response
Thank you for the quick response. Definitely glad I switch to Pets Best.
Insurer: Pets Best
By: Evelyn Gould
iam not happy of refund of $50 to my…
iam not happy of refund of $50 to my account .please check it out or send me the bill howyou guys apply total i send the bill is $499/50
Insurer: Pets Best
By: Dinh