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Great service, caring staff, great plan!
Trupanion is prompt and fulfills their commitments!
Insurer: Trupanion Canada
By: Judith
A satisfied client
Very fast feedback of claim.
Insurer: Trupanion Canada
By: Roberta
Helpful staffs
Very helpful staff helped me to setup my plan over phone
Insurer: Trupanion Canada
By: Shafiqur
Great pet insurance!
My invoices submitted to Trupanion have always been taken care of promptly and efficiently. Any questions that I might are answered by a very efficient person handling my phone call.
Insurer: Trupanion
By: mary
Becky was great!
Becky was great! She answers my question expertly and was very pleasant and helpful.
Insurer: Trupanion
By: Lynne
Easy to put in a claim quick service helpful customer service on the phone.
Easy to put in a claim, quick service, helpful customer service on the phone.
Insurer: Trupanion
By: Aimee
Trupanion Saved the Day for Stephan!
Great customer service! Trupanion has helped me greatly with my miniature dachshund's spinal chord problems. They were a life saver!
Insurer: Trupanion
By: Deidre
Have always received excellent customer service.
Have always received excellent customer service. Claims are turned around quickly.
Insurer: Trupanion
By: Theresa
1 bad experience leaves a mark
I love trupanion, that's why I've been with you all these years with 3 different dogs. However, this time around isn't the stellar experience I usually have. Dalek went to the vet because he is sick. The vet was not able to figure out what was wrong and sent me to a specialist. I was still ok with that being considered as a new incident. However, when the specialist had to do additional tests as a continuation and was charged for that as a new claim, I wasn't too happy. I reached out to you guys and was told I need to jump through hops and make the specialist do extra work when you can just look at his treatment and see this is obviously a continuation. We are talking about only $50 for the deductible which was a huge deal for you guys. If we look back, there are checks I never deposited from trupanion that I could be reaching out to you guys about. There are other vets Dalek had gone to that I never submitted the claim for that I can come to you to cover. Such as an eye specialist just earlier this year that cost a pretty penny. I'm sure there are hundreds of dollars I can claim with trupanion but you guys made a stink over $50 during a very difficult year for Dalek and myself
Insurer: Trupanion
By: Miriam