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Utter Disappointment
Edited to respond to HP Reply from 12/2/2025: Thanks for the reply, inviting me to call. I tried that already. Was put on hold to see if anything could be done. The associate came back on the line stating it was policy and I missed the deadline. Case closed. I didn't even get to speak to a manager of any kind, was simply told how they ruled my case. So how would another call - to the same generic customer service number - be any different? Especially since I was so angry, I cancelled all 4 policies. If HP genuinely cared about me as a client and the pets I insured, this should have been handled by a manager/given consideration the moment it happened. Instead I will be chasing the refund of my 4 cancelled policies. Original Review: After being a client for 7 yrs with 4 pet insurance policies, Healthy Paws denied my claim submission due to being 2 days late in uploading the documents. I understand the 90 day policy but hoped being a client who always paid on time would have earned us a little grace. They offer none. Extremely disappointed that in these difficult economic times no consideration is taken whatsoever. Approving the claim would have resulted in a reimbursement of around $135. Nothing to a large insurance company but everything to a person that rescues, TNR's, feeds dumped & feral animals and pays for medical care or euthanasia out of their own pocket. Shame on me for thinking they have the best interest of my pets at heart.
Insurer: Healthy Paws
By: M Chandler
Fast response and reimbursement
Fast response and reimbursement
Insurer: Healthy Paws
By: Gabriela
Our cat needed an immediate dental…
Our cat needed an immediate dental surgery and it was hard to ignore as she was in a lot of pain. Healthy paws was great in covering the entire procedure!
Insurer: Healthy Paws
By: Prabitha
It’s quick and easy
It’s quick and easy. After going to the vet, submit your receipt and veterinarians soap notes, then wait for the review from the insurance to be reimbursed after your deductible was used for the year. That’s it!
Insurer: MetLife
By: Liz
just signed up
just signed up
Insurer: Prudent Pet
By: Frances Grosshandler
Terrible customer service.
I signed up my dog, gave all of her records up front and was charged the first premium of $145 right away. I then was issued the policy with a welcome package only to receive a scammy email after the first two payments- asking for additional information on medical. I personally work in insurance, we would never issue policies to then ask additional information to try to avoid paying any future claims. If they wanted to ask additional information it should have been done before the policy was issued. The company’s customer service was dismissive and rude. She continued to try to gaslight me by saying they explicitly state during enrollment that they re ask questions about medical when that is 100 percent not true. The funny thing is my dog is perfectly healthy, but after realizing that they try to find additional info AFTER issuing the policy left such a bad taste in my mouth. I cancelled the policy and the most ridiculous part was they only refunded me partial payment for ONE month. After reading other reviews and seeing how they increase premiums based on age and don’t pay out quite often. I’ll take my business elsewhere. A really gross way to run a company by false advertising and hiding such important information in their fine print.
Insurer: Trupanion
By: Jennifer
Very easy to enroll
Very easy to enroll
Insurer: MetLife
By: Robert Norris
Inventory Control
Great insure for pets
Insurer: MetLife
By: Zulmarakey Holmes
Easy enrollment
Cheaper, easier to get enrolled.
Insurer: MetLife
By: KURT JENSEN