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I find that associated health issues don't get filed under the same condition.
I find that associated health issues don't get filed under the same condition.
Insurer: Trupanion Canada
By:
I didn’t know how to make claims at first so the initial process was a bit delayed.
I didn’t know how to make claims at first, so the initial process was a bit delayed. Once I knew how to do this it’s been very easy and helpful!
Insurer: Trupanion Canada
By:
Easy process information easy to access
Easy process information easy to access
Insurer: Trupanion Canada
By:
Thank you
Because you explained everything so you could understand thank you thank you
Insurer: Trupanion Canada
By:
As always Trupanion comes through with great service!
As always, Trupanion comes through with great service!
Insurer: Trupanion Canada
By:
They will not cover hereditary hip Dysplasia
We rescued a 2 year old English Mastiff that was next to be euthanized at a dog shelter because no one else would take him. When we picked him up at the shelter we were told he has a slight limp but had been checked out by the vet who covers the pounds animals and we were told it was nothing serious and he would out grow it and given a clean bill of health. We got TruPanion insurance for him. Our first visit to our vet 1 month later with Zeus gave him a clean bill of health. 6 months later we noticed a slight limp. Brought him to our vet who did x-rays and found he had hereditary hip dysplasia (extremely common in English Mastiffs) Trupanion states in their adds that they cover hip dysplasia in large breed dogs. Hip dysplasia can only happen through heredity, not injury. When our vet submitted the claims to Truepanion, they refused to cover Zeus because it was a pre existing injury. I wasn't an injury it was hereditary. Even though they say they cover hereditary hip dysplasia in common large breed dogs, they refused to cover us and zeus. They stated they did an extensive search of Zeus before we had him and before the pound had him and found someone else had taken x-rays that showed hereditary hip dysplasia. So apparently their claim of covering hereditary hip dysplasia in large breed dogs was a lie and cost us 6 months of payments to them.
Insurer: Trupanion
By: Denise Hulette
I was given quotes (numerous) and…
I was given quotes (numerous) and accepted "quote" when payment went through the cost was WAY over quote and to REALLY screw thing more money than agreed upon was taken from account without prior notification of any kind! I have talked with 2 agents so far and the matter is being investigated and they have taken responsibility for this matter (as i have undisputable proof in print) but they have yet to resolve anything..I will update this review on friday feb.11 as that is the date they are "suppose" to have a solution. The explanation I have gotten today feb 11 is that the system has screwed up all online quotes for the last month and people were charged "wrongly". The only solution "any" sonnet agent is able to provide is "cancel your policy and lose all monies paid in so far" 3 months worth to the tune of 718.00 dollars. Then open another policy with "a proper quote" and go through a flawed or "glitched" system once again and see if it is corrected. I have run numerous quotes for a policy through the system and have received different numbers every time (ranging from 108.75 to 226.67) none of which reflect my rate I am being charged now! Be very very careful with this insurance company as they continue to use a flawed system even though they "know of the issues". I believe any reputable company should be able to correct their flaws without a significant cost to the consumer. ALL agents agree that if they were the "consumer in my shoes they would be frustrated as well" Long story short I was scammed into purchasing a miscalculated policy! I just pulled another quote! guess what...It is another different number 40 less than I am paying.. SHELL GAME Advertising! UPDATE Feb 16 2022: ONCE AGAIN the monthly payment amount has almost DOUBLED from what I agreed to and none of the math ads up on any "payments and accounts" print outs. This insurance company is CLEARLY scamming their customers and are refusing to answer any of my questions. UPDATE Feb 18 2022 After pushing to all levels of sonnet I was offered a solution which I am happy with...It was A VERY painfull process but it is resolved.
Insurer: Sonnet
By: Chad
I’m so glad we got pet Trupanion insurance on Bella!
We got pet insurance on Bella when she was a puppy and so glad we did. Little did we know she would have a skin condition that would need monthly medication and now a anal mass and needs surgery and possible radiation/chemo. She’s only 5 years old. Trupanion has been great! A fast turnaround with claims and everyone I talk to is so nice and helpful.
Insurer: Trupanion
By: Sharon
Best place ever for your pet
Best place ever for your pet
Insurer: Trupanion Canada
By: silvano amato
Easy
Easy, fast and super reliable. Love this company!
Insurer: Sonnet
By: Kirsten