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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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My experience with Jacqueline was great.
My experience with Jacqueline was great. The reason for my score is that I had submitted 2 claims. In which I was informed that it would take anywhere from 7 to 10 days. I had provided my banking information. As per my conversation with Jacqueline she had informed me that is can take up to 6 weeks. I put the claims through on my credit card and am waiting to be reimbursed so I can move forward on any further treatment my dogs requires.
Insurer: Trupanion Canada
By: Rick
Helping to save my kittens life
Always so helpful and easy to work with. Also quick and efficient. Best care for my furbaby.
Insurer: Trupanion Canada
By: Deborah
Another transparent claim
Claim process was invisible! All taken care of through my vet. I received emails explaining the claim and payout. No issues.
Insurer: Trupanion Canada
By: Wendy
Excellent service!
Excellent Service! Was very professional! And very reassuring!
Insurer: Trupanion Canada
By: Patricia
Excellent telephone service
Excellent telephone service
Insurer: Trupanion Canada
By: Sabina
Good protection for my babies.
Good protection for my babies.
Insurer: Trupanion Canada
By: Vimla
Highly recommend
Great service and coverage
Insurer: Trupanion Canada
By: Carolyn
Great service.
Great service. And friendly.
Insurer: Trupanion Canada
By: Lois
he was excellent
he was excellent
Insurer: Trupanion Canada
By: Lynn
Don't expect to get your money reimbursed. Only excuses.
Don't expect to get your money reimbursed. Only excuses. I had to cancel a policy for my dog today after more than 4 years paying for it. I did not even want to ask them to reopen my our claims for our dog's treatments because I had done that before through emails and phone calls. All I got back were excuses. My disappointment did not even start with the claims: I asked for a simple change of ownership of the policy to my daughter that never happened; I had to write emails and call to follow up, for weeks and months, on why it is not happening, and I got so tired of it and tell them just disregard the request. UPDATE: For Healthy Paws: Please find my chain of emails to you especially the one on 7/27/2022 where I provided, for the 2nd time, the last portion of requested records, and where I begged for the reopening of the claims. Since then I had called twice and the first rep. acknowledged you have all needed records. But the rep. on the call yesterday said no again. Your service is like a joke that costed me time and money. I really regretted signing up. The money spent should have gone directly to my dog's vet.
Insurer: Healthy Paws
By: Binh Pham