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The website was very easy to navigate…
The website was very easy to navigate and understand.
Insurer: ASPCA
By: Peg Schiller
I would not recommend Trupanion as they…
I would not recommend Trupanion as they mislead me and don’t cover a large portion of my animals needs. The company will find a way to justify their decisions with simply saying “due to policy” and refuse to take responsibility for their poor service. Aside from this my deductible has been on a steady increase each year to where this year it became unaffordable at its current deductible, I explained this to Trupanion and no support was given other than “raise your deductible”. I then had to raise my deductible to $1000 instead of my original $250 just so that it was affordable. After doing this, I check my bank statement and see that Trupanion still charged me what they had quoted for the new $250 deductible (which was increased again because I moved one neighbourhood over within the same quadrant of my city and was still with the same vet clinic…). This charge was double what I was quoted when calling to raise my deductible to $1000 so I called Trupanion. Their response was that due to the dates I made these decisions they charged me as if I still had a $250 deductible. There are additional frustrations looped into this but overall, Trupanion did not inform me with the correct information in regards to billing and has taken no responsibility or offered compensation for being charged double the monthly cost I had been informed I would be paying. This unexpected higher bill has impacted my finances and Trupanion has offered no support in this matter.
Insurer: Trupanion Canada
By: M Mill
SLOW REIMBURSMENT
Pets best is great if you don’t need to be reimbursed quick..They are extremely slow at reimbursing you your money back..I use to be with Pumpkin insurance and the money would be in your account in 2 days..This is already hard for people to pay the insurance but to not get our money back for almost 2 weeks is ridiculous..
Insurer: Pets Best
By: melanie schemonia
Love this company
Love this company
Insurer: Trupanion
By: Patricia
Happy customer.
The representative was great and explained everything well. Wasn't pushy just helpful.
Insurer: Trupanion
By: Sabrina
Great insurance and customer service!
Trupanion worked seamlessly with the ER vet I took my dog Penny to. I had approvals for paid treatments in minutes and the whole process was stress-free. I am so appreciative for your staff and service!
Insurer: Trupanion
By: Kate
Helpful customer service rep and decent cost for coverage
Helpful customer service rep and decent cost for coverage
Insurer: Trupanion Canada
By: Christine
Our Daughter recommended it to us as she has had awesome service the only regret is we enrolled and didnât give an opportunity to refer us so she could get the referral fee
Our Daughter recommended it to us as she has had awesome service, the only regret is we enrolled and didnât give an opportunity to refer us so she could get the referral fee
Insurer: Trupanion Canada
By: Cora
Hso helpful and at a stressful time
Thank you for your assistance at a stressful time
Insurer: PHI Direct
By: Shelley
Discontinuation of Wellness Coverage for Pets
I am very disappointed that Nationwide has made the unfortunate decision to no longer offer wellness coverage for their exotic health insurance. As a bird owner, wellness doctor visits are vital to ensure the good health of birds. This is an awful awful decision.
Insurer: Nationwide
By: SJ Spector