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Great company!
My dog has some stomach issues and I had to file multiple claims as he required several tests and medications. Once I sent in the appropriate paperwork the claims process ran smoothly and I can't say enough about Fetch and their response to my dog's needs. Highly recommend!!
Insurer: Fetch
By: Chris Bennett
Excellent Customer Service
Excellent Customer Service - listened- reviewed my file and made recommendations to help me through the claim process- HIGHLY recommend-
Insurer: Embrace
By: Dar C
I had to send additional documentation…
I had to send additional documentation to have a claim paid. That was almost 2 months ago and I have followed up several times and told it takes 30 days. Well it's 60 days. Why would I recommend this insurance when I am basically told the last tim I chatted. There is no update I need to wait. I STILL have not heard anything and I responded to the request.
Insurer: Fetch
By: Suzy Kane
Pet Safety
Received important aspects of insurance that took care of dogs correctly. Important now with costs from Vets and how long Dogs live with food supplies.
Insurer: Pumpkin
By: L Williams
Not worth the stress!
I have never in my life had an experience with a company SO FRUSTRATING and ABSURD. Ill start by saying that every single claim we filed got turned down, no matter the content, until I called and complained, at which point they’d admit their fault and change it. The final straw was my most recent claim, which took over two months to process because they kept sending me the same automated email (4 times) asking for “more information” on the pet’s medical history, despite the fact that from the very first email I told them there was none since she was adopted within a year. By the time I got the fourth email and called customer service (again) to explain, the woman filed a complaint on my behalf because even she didn’t understand why they wouldn’t stop asking me the same question. Today they finally finished processing my claim - meant to cover treatment for allergies, which is something they SAY they cover under illness on their website - and told us that it was a “preexisting condition”, because when we adopted her she had allergies too. I can’t stress enough that this company has no desire to help you, only itself. Find insurance elsewhere, trust me. It isn’t worth the stress.
Insurer: Pets Best
By: Alyssa Rosenberg
Super easy process
Super easy process! Although there was a slight error when PetPlan switched to Fetch (my e-mail address got mixed up w someone else’s), Customer Service was easy to deal with and answered all of my questions! Was able to upload files through the app and got my reimbursement after a few days. I’m glad I have Fetch for my dog. It helped put my mind at ease knowing she was covered after she had bladder stones and a foreign body removal.
Insurer: Fetch Canada
By: Nadeane de Guzman
fetch always comes through and pays…
fetch always comes through and pays extremely fast!
Insurer: Fetch
By: Katie Giltinan
Great experience! Fast, user friendly app…
When comparing my pets insurance to my friends, I have the best hands down. The app is super user friendly, the instructions are clear and claims are paid super quickly. I hope I don’t have to make anymore claims but if I do, Fetch has done an exceptional job making sure the pet owners have one less thing to worry about. Thank you, Fetch!
Insurer: Fetch
By: Phillip
Fast and easy
The claim process is much easier and faster than before.
Insurer: Fetch Canada
By: Homa Tafteh
150% Raise in Premium
I think it’s unethical for an insurance company to raise your rate 150%, in one year, after insuring your pets with them for over 7 years and never filing a claim
Insurer: Embrace
By: Francine Filippone