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Pretty Good, but not perfect!
Unhappy with the new rules pertaining to the $500 deductible per incident. For some reason our last few claims have been delayed extensively. Prior to July 2022, the claims use to be processed and paid within 72 hours. Prior to these two issues, I would have given Trupanion a "10"
Insurer: Trupanion
By: Tracy
So easy!
Very easy to submit and deal with. Chat was always kind and very helpful
Insurer: Trupanion
By: JESSICA
Happy customer!
When I left a veterinary ophthalmologistâs office knowing that my dog would need surgery costing at least 2,400, I was panicked! As a retired teacher, living on a fixed income, I was worried. I called Trupanion and the woman I spoke with alleviated my fears. She explained the claims process which was quite easy. I have received frequent updates about the claims that I have filed thus far. I am hopeful that all will go well with my dogâs surgery and I will receive a payment from Trupanion once we have met our deductible. So far, I am a very satisfied customer:)
Insurer: Trupanion
By: Diane
Thank you!
You make quick decisions and my deductible has been applied. I hope not to use it but appreciate having it.
Insurer: Trupanion
By: Marianna
Ashley was accommodating when I called yesterday for more information regarding my policy regarding an upcoming surgery for my dog.
Ashley was accommodating when I called yesterday for more information regarding my policy regarding an upcoming surgery for my dog. I was expecting to sit on hold for awhile, but that was not the case.
Insurer: Trupanion Canada
By: Alex
Exceptional service and customer care
Exceptional service and customer care
Insurer: Trupanion Canada
By: Shahbaz
Great sales rep that helped me chose our plan
Great sales rep that helped me chose our plan
Insurer: Trupanion Canada
By: Sharon
Service
Great service representative
Insurer: Trupanion Canada
By: Tammy
Recommend by friends and family
Recommend by friends and family
Insurer: Trupanion Canada
By: Catherine
Vet recommended and easy to enroll
Very easy.. quick and very happy with the cost. Hope to never need the coverage though.
Insurer: Trupanion Canada
By: Barb