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Strongly do not recommend this company
As a veterinarian, I would absolutely not recommend this company to anyone. The claims process is as inefficient as it possibly can be; each time I have made a claim, I have had to submit the records three to four times in addition to having my veterinarian submit the records separately. This is a waste of my time and my veterinarian's. The company only communicates with automated emails. The customer service staff is surprisingly incompetent and incredibly challenging to reach via email or phone. The pricing is unreasonable compared to other insurance companies. I would strongly encourage any pet owner to purchase insurance from another company.
Insurer: Healthy Paws
By: Sean Stapleton
Yes but I have not received much money back when I have claims!
Yes but I have not received much money back when I have claims!
Insurer: Trupanion
By: Gina
You guys are amazing.
You guys are amazing. Fast claims payment and the best customer service!
Insurer: Trupanion
By: Danielle
Happy returning to Trupanion
As a previous client I was happy. My last pet came with insurance with another company. I was NOT happy.
Insurer: Trupanion Canada
By: Virginia
Trupanion always delivers!
As always Trupanion is quick and easy!
Insurer: Trupanion Canada
By: Danielle
Easy to sign up
It was very easy to sign up and the website answered all my questions.
Insurer: Trupanion Canada
By: Gracie
Sidney was very helpful as I was worried I was not getting billed and she was kind enough to look everything up and make me feel at ease that everything is still okay.
Sidney was very helpful, as I was worried, I was not getting billed, and she was kind enough to look everything up, and make me feel at ease, that everything is still okay. :)
Insurer: Trupanion Canada
By: Lorli
Grateful for my pet insurance!
Very pleased with the process. Simple and quick.
Insurer: Trupanion Canada
By: Tina
Trupanion the Lifesaver
We feel so grateful that we chose Trupanion for our dog, Zoe's care. I feel the claims process went so smoothly each time, and feel so fortunate to have been handled with such courtesy, each and every time I had a question to be clarified. I recommend Trupanion to family, friends, and even strangers who are pet owners.
Insurer: Trupanion Canada
By: Lorraine