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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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I don’t like the fact that you and the…
I don’t like the fact that you and the vet do not work together. And I have to fill out forms to get my money returned. I am a senior and am not good on this thing. I get frustrated. Thought they would pay the vet but I had to
Insurer: Figo
By: Elaine Ankney
Surprised by the ease and efficiency.
First pet insurance we have had, even after 30 years of pets. Thought we would have it for catastrophic need, but decided to file for smaller (but expensive) procedure. Was VERY pleased with the ease of filing, and the promptness of our reimbursement.
Insurer: Embrace
By: Julia
Peace of Mind
Our dog, Molly, has been insured with Healthy Paws for a few years now. A healthy dog for 6 years, Molly suddenly went blind from SARDS and was diagnosed with Cushing’s Disease. That same year, she required abdominal surgery for foreign body removal. Healthy Paws pet insurance took away a lot of stress during several difficult times this past year. They are communicative and our claims are always resolved in a timely manner. We are thankful to be their clients.
Insurer: Healthy Paws
By: Laura McGuiness
I do not trust this company anymore
This company did not follow through. I have been with this company for 5 years. They have been amazing... paid 2 claims for swallowing foreign objects. Met deductible the second time as it was stated in the claim that moving forward any claim related to swallowing a foreign object has met the deductible. It happened again this past week for the third time and TRUPANION is saying they made a mistake on the second claim and it should not have been paid. They have changed their terms without notifying the customers. Wrong move, Trupanion. They did not pay the third claim. Applied it to the deductible- what's the point if it's different every time a different object is ingested? Cancelled my insurance and will make sure that I share my experience.
Insurer: Trupanion
By: TG
Fast turnaround
Fast turnaround! Submit the correct paperwork (invoice and medical records) and you will see your claim processed in days, not weeks like some other insurance plans.
Insurer: Fetch Canada
By: Kathleen P.
It was so easy
It was so easy, just placed the claim and waited for a few days. I really didn’t have to do any more than that, it was great!!!
Insurer: Embrace
By: Cassie Stanton
I would like to know why reviewers are…
I would like to know why reviewers are saying " quick to reimburse" if Trupanion pays the vet up front. There is no need to reimburse if vet is paid up front. That confuses me and doesn't seem right.
Insurer: Trupanion Canada
By: Debbie Nichol
Excellent Reimbursement Like Promised…
Never had pet insurance before but after the expense of our last dog we decided to get it for our new dog. Had to take our pup to the hospital for some GI bug, $1450. Wasn’t counting on getting much back of our 90% reimbursement once seeing some reviews. To our surprise we got reimbursed $1138 and it only took about 3 weeks. I’m still in shock that they did not make an excuse not to pay. Very happy with customer service & Pets Best insurance has lived up to its promise! Thank You
Insurer: Pets Best
By: Tina Balestra
Online Claim Not Working
This website needs some bugs fixed. First when I tried logging in, the home screen didn't open. After that settled, I tried to submit a claim and the screen kept loading and never opened. I thought maybe my phone service was acting up so the next day while I was at home, I connected to the Wifi and it still continued with the loading screen. I even logged I'm on my laptop and the same problem persisted. Please fix this issue!
Insurer: ASPCA
By: Clorissa Figueroa
Excellent support and service
My beloved kitty soul mate, Keester, became suddenly ill and required emergency and ICU care which, unfortunately, didn't work out and the only humane option was euthanasia. He had developed acute renal failure and went downhill quickly. I was totally in shock losing Keester to kidney failure I wasn't even aware of. There was nothing I wouldn't do to help him survive, but it was not meant to be. Twelve hours of emergency and ICU care cost $2100. Pumpkin provided compassionate support for me, and made complete reimbursement for the expenses incurred exactly as laid out in the policy. They even sent flowers to me at home after he died (a gentle and compassionate gesture at a time when I was consumed with shock and grief). I would still give anything to have Keester back in my life. But it is incredibly reassuring to have had the Pumpkin insurance policy in place for this critical event I never saw coming until it was too late. I thank the wonderful people at Pumpkin who never allowed me to feel I was just another policy holder and Keester was just another cat covered under a plan that cost them money. Frankly, I never expected any insurance company to care about anything except maintaining their bottom line by denying claims of policy holders. So I find them to be a real cut above any insurance company I've ever dealt with. As a person on a fixed income, I tend to overinsure because of fear that I won't have sufficient funds to cover veterinary expenses in case of emergency or long-term expenses for illnesses. I'm so glad I had this policy in place so I wouldn't have to worry about Keester getting the care he needed. As a responsible kitty mom, I would choose Pumpkin again for pet insurance I would never want to be without.
Insurer: Pumpkin
By: DI