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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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When I signed up for wellness insurance…
When I signed up for wellness insurance it seemed like a much better idea than it does now. If you have your dog spayed they don’t pay for teeth. The flea and tick medication and heart worm medication are very limited. If I knew then what I knew now I would not have signed up. Read the fine print!
Insurer: Pets Best
By: Judy Sullivan
Too long to process claims and turn…
Too long to process claims and turn around time to receive payment reimbursement
Insurer: Embrace
By: MB
Pet's Best is really the Best
Pet's Best is really the Best. They are always polite and kind with questions and keep their word.
Insurer: Pets Best
By: VD
I love Embrace
I love Embrace. When I talk to Embrace people, I don't realize I'm talking to an insurance company. Just really well-informed people that are so happy to help. A good efficient service for preapprovals on claims as well. I highly recommend Embrace.
Insurer: Embrace
By: John Kauffman
Friendly customer service
Friendly customer service, much more streamlined process than it used to be.
Insurer: Embrace
By: Samantha Melton
Claim Response
I have had Met Life Pet Insurance for Riley since he was 6 months old. He has always had issues with his allergies condition and any claims that I submitted to MetLife were paid within a month at most after I sent them into their claims department. Their representatives always called for any clarifications that they needed on the claims and my vet's invoices were approved and paid to me after I had paid the vet up front.
Insurer: MetLife
By: Laura
Claim Review Time is Excessive - Don't Recommend
I've had a lot of difficulty getting my pet's Emergency Visit reimbursed and it's been over 30 days. It took 30 days for a claim representative to finish reviewing the claim and, when I called, the customer service representative wouldn't give me a timeline and wasn't helpful; I asked to speak to a claims representative at the end of the call and she said they don't have direct extensions. Healthy Paws was highly recommended by local pet owners, but I'm starting to regret choosing this as my pet insurance. It was really scary experience going to the Emergency Vet.
Insurer: Healthy Paws
By: Unhappy Customer
Excellent Service
Easy to navigate the site, great service, fast service, very professional when I call
Insurer: Embrace
By: Sandrine Schultz