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This company is so unprofessional and…
This company is so unprofessional and misleading... we submitted 3 claims that were all denied in writing outlining 'your claim does not meet your chosen deductible of $400 at this time, therefore no payment will be made.' A little while later, we followed-up to look at enhancing our insurance plan and were told that because payments made to the previous 3 claims noted above, they cannot make any changes to our plan. We were very surprised to hear they had made payments because... - we have 3 letters from 'Petplan' stating each claim was denied - no transaction record for any payment received - BUT we have each transaction record we paid to the vet When we asked them to clarify what payments they're referring to, they said they paid the deductible for each of the claims. Now we're really confused since who would they be paying the deductible in question to since it was not us BUT only Fetch/Petpaln. In essence they are only paying themselves for each of the claims we made and more interestingly, recorded each deductible payment as a claim against our policy even though they denied all of them??!!! After 5 years and nearly 9k in premiums, this is one company that I would recommend you not 'TRUST' for your pets needs
Insurer: Fetch Canada
By: Sean
Very good customer service!
Very good customer service!
Insurer: Spot
By: Gennell Hysmith
Easy to follow instructions All prices…
Easy to follow instructions All prices and coverage online,
Insurer: ASPCA
By: Dianne Foley
Horrible insurance
Horrible insurance. As some who lost two dogs within a year and who rescues dogs. I love my baby with my whole heart. But this company is crooks. I am going to submit two other claims which I probably won’t get anything back. It’s hard to know what is pre existing for a fur baby that was abused:( and I asked for a full refund because as someone who has a disability and is trying her best they have no compassion. Other companies would give full refunds in certain cases but this company clearly cares about their money. And it’s very sad. Do not get insurance with them. I’m not renewing after my “contract” is up
Insurer: Spot
By: Rachel Kepnes
It is to soon to rate my experience as…
It is to soon to rate my experience as I have just obtained this policy.
Insurer: ASPCA
By: Louise
It was pain free to apply for insurance…
It was pain free to apply for insurance to cover my pups and since I added preventative care, it was easy to file a claim. Reimbursement was quick too with direct deposit
Insurer: ASPCA
By: Jyl Cortez
Only 6 Days In
Was asked to review 6 days in and haven't used it yet. I don't enjoy the "waiting period" especially if I have paid for it already. I guess time will tell what my experiences will be
Insurer: Spot
By: Pet Parent
Quick response
Our dog’s wellness claim was easy to submit on the mobile app. It was processed quickly (only 5 days this time) and was deposited directly into our bank account. The only part that wasn’t covered was a Lyme vaccine, but we got back more than half the total bill which really helps.
Insurer: Pets Best
By: JoeF
Easy Claim Process
Filing a claim is so easy on line and the response time is very quick. I take comfort in knowing my dog(s) are being protected.
Insurer: MetLife
By: Chuck
Amazing 1st Claim Experience
Customer service is always outstanding. I stumbled through the process as the first claim requires past medical history, but every time I called to check on the status, every claims rep was extremely courteous. I’m so glad I signed up with MetLife for my 2 babies!
Insurer: MetLife
By: Jennifer