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They take your money and come up with every excuse not to reimburse you!
My puppy had an ear infection at 8 weeks old. Now that is a pre-existing condition for everything under the sun. They pay for nothing!!!!!!!! I took my pup to a dermatologist to make sure she does not have allergies so now my status starts again for having an issue with ear infections I explained to the customer service rep. I took my pup to see if she has any allergies or yeast. Everything was clear. NO allergies or yeast. Now I was told that breaks the 1-year cycle and I have to start all over again to be clear for a year of any ear, skin, or itching issues. It's an umbrella for all issues to be not be covered. So basically, I should not take my dog for checkups..yes because Embrace is all about the love for animals..so I should not get checkups because that is saying she is sick and has allergies. They are ridiculous!!!!!!!!!!!!! waste of time and money!!!!!!!!!!!
Insurer: Embrace
By: DENISE
Pets Best is a great company
I used to have a pet policy with Nationwide Insurance Company. Higher rates, poor customer service and they always found a way to deny my claim. I switched to Pets Best via my union affiliation. Pets Best claim filing is fast and easy. There was a delay in processing the claim but I received an email apologizing for the delay. I was contacted by email when the claim was completed and today I received a check in the mail. Pets Best is user friendly, their rates are great and excellent customer service. I'm so glad that my cat has Pets Best coverage. Keep up the good work!
Insurer: Pets Best
By: Paula
Customer service is always a pleasure
Customer service is always a pleasure! I know I am doing something worth it for my pet and peace of mind. You can count on customer service to make things easier and better than it already is with Nationwide Pet Insurance. Thank you for excellent service and care and clarity!!!
Insurer: Nationwide
By: Debra Cargo
Very informative and thorough
Octavia explained everything to me and took time to answer all my questions. She even found an example claim for me to help me understand the coverage. Great customer support! Thank you Octavia!
Insurer: Nationwide
By: Sandra Nathanson
I'm done with this company
I've been with HP since 2016. Never had problems till recently, and now I'm warning everyone against them. They double charged my rate this month. I emailed, got ridiculous responses that had nothing to do with my overcharge. Just a pass the buck email. I call and call, the number is 'restricted' whatever that means but I can't get through. So I send another email to cancel my coverage, the response is to call the number that I can't get through on. This is on top of them raising my rate Jan 1 from $32 to $90 a month with no prior notice. Thank God we've never needed the insurance but we've certainly paid for it. I would think they'd be rolling over backwards to keep customers like us but I guess they don't care about retention. My next step is cancel my auto pay since I can't get in touch with them. Of course that'll mean losing the money I should get back that's already been paid. BEWARE! Something has changed there and it's not for the better of the customer or their pet.
Insurer: Healthy Paws
By: robin brandon
Best Policy
I've had my policy only for about 6 months and so far I'm extremely happy. Ive submitted 2 claims so far with a 2 day turn around on reimbursement. All agents are extremely helpful every time I call. I will probably keep this policy for as long as I'm a pet owner.
Insurer: Nationwide
By: Sophia Estremera
Not as Advertised
Signed up for coverage for my 15-month-old Havanese in February 2022. Submitted a claim for an ear infection. The claim was denied because my dog was at the vet in May 2021 with a skin allergy. In speaking with a rep any future conditions relating to ears, eyes, and skin would be denied as it is considered a pre-existing condition. Waste of time and money!
Insurer: Trupanion
By: Ladrum
I just signed up with Spot for my cat…
I just signed up with Spot for my cat and already I am wondering if i did the right move here..... never got and confirmation of a 25 dollar amazon card for paying a full year plus no one answer the phone I really am wondering if I should cancel this.
Insurer: Spot
By: Tom
Had been insured with Healthy Paws for…
Had been insured with Healthy Paws for several years I had two pets insured Ozzie past away from cancer I called them to take Ozzie off his policy mentioned that Alvin my Schnauzer is to stay on the policy three time I found out they removed both pets without my knowledge - just got off the phone and they told me it was an error on they part. So they will review who was responsible and let me know in 7 to 10 before reinstating Alvin. I am done - with Healthy Paws.
Insurer: Healthy Paws
By: John Courtney