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Pet parents across the U.S. and Canada have left over 207,035 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Fast and Easy Process
Super easy to submit claims, easy to understand explanation of benefits, great flexibility to choose level of benefits, and above all, VERY FAST PROCESSING!!
Insurer: Healthy Paws
By: Sharon Shomette
Healthy Paws is amazing
Healthy Paws is amazing! They complete claims quickly and truly care about pets.
Insurer: Healthy Paws
By: Julie Rex
It’s easy to stay golden!
Easy to sign up and plenty of affordable options.
Insurer: MetLife
By: Rikki Pentland
Irresponsible AI Implementation
I submitted a claim on 2/10/26 for my dog, for a tooth injury sustained during ball play. The tooth injury required an evaluation by the vet, surgical deposit, and surgery for extraction of the broken tooth. I prepared a summary describing the injury along with a detailed analysis of costs and invoices associated with the injury. I provided the summary along with all invoices and medical records to MetLife to ensure clarity for the injury and associated costs. Unfortunately, nobody at MetLife actually reviewed any of the documentation provided for the claim. Instead, MetLife's auto-adjudicator (AI) has now divided my claim into 7 different claims. I received two partial payments, the total of which is still well below my total costs for the injury. I also do not have clarity on what these payments are supposed to be covering, and what is being denied, because the EOB doesn't provide any detail on the amounts covered. I have called MetLife 5 times now to try and resolve this situation. The customer experience center has sent my claim back to the claims dept to be re-reviewed at least 3 times. Two of the customer service representatives told me about the auto-adjudicator and indicated that no human actually reviewed my claim or documentation. Each time my claim has been sent back to the claims department, I am assured that an actual human will review everything this time. When I just called for the 5th time, the customer service representative told me again that my claim was reviewed by the auto-adjudicator only despite being sent back to the claims dept for re-review by a human previously. I understand we are all trying to incorporate AI into our workflows to create efficiencies. However, it is incredibly irresponsible for MetLife to implement an AI claim review process with no internal human review process to check the AI's work prior to final claim decision & payment. It is also incredibly frustrating (and unfair to MetLife's customer experience reps) for customers to be continually routed to a customer experience call center that has no recourse to help aside from repeatedly sending claims back to the claims department for re-review, potentially by the same AI system that is erroneously reviewing claims in the first place. As a customer, I would rather wait longer for my claim to process and have it done right, than have it done quickly but wrong and require hours of my valuable time & effort to resolve. I am very close to cancelling my policy with MetLife, and wanted to share the reason in the hopes that it helps improve processes for other customers.
Insurer: MetLife
By: Jen
Fast payment..Easy to understand EOB
Fast payment..Easy to understand EOB
Insurer: Pets Best
By: Kathy Smith
Easy to enroll
Easy to enroll. Very straightforward!
Insurer: MetLife
By: Customer
Pumpkin was recommended to me via my…
Pumpkin was recommended to me via my Vets office
Insurer: Pumpkin
By: Francis
Healthy Paws has been with us on my two…
Healthy Paws has been with us on my two dogs journey through life. Of course you never you like to have to use your health insurance if possible, but when needed it is a lifesaver. Between two knee surgeries, spinal surgery and chemotherapy and expensive blood tests; Healthy Paws has been there for us every step of the way. Very grateful.🙏🏼
Insurer: Healthy Paws
By: Gus
IT WAS DIFFICULT TO SEE WHAT WAS COVERED SPECIFICALLY
IT WAS NOT GREAT. IT WAS HARD TO SEE THE SPECIFICS ON WHAT IS COVERED
Insurer: MetLife
By: ANTHONY VENTRICELLI
Friendly and easy to communicate.
Friendly and easy to communicate.
Insurer: Nationwide
By: Jun Ramirez