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I spoke with Monica so friendly so…
I spoke with Monica so friendly so professional.
Insurer: Prudent Pet
By: Christina Tovar
I have this insurance for 6 years
I have this insurance for 6 years. Now that my pet is 12, he has cancer and for the first time I need to use it, I could not be more disappointed! Every time I submit a claim, I attached the medical records. And EVERY single week I receive a message saying that the medical records are missing. I have to call, they say they can see it, that they will merge the information and NOTHING. For the past 4 weeks that has been my life. Call and wait for help. I don't know what else to do. I’m updating my review because of the response below. Healthy Pet Paws is making it look like they need medical records and I didn’t submit it. So let me be MORE clear. Every single time I send an invoice (October 5, November 3rd and November 8) I attached full medical records. And every single time I received the same message: we are missing information. Then I call, the person tells me she can see that indeed I attached the medical records. And that now everything is okay. For 4 weeks I’ve been attaching everything and still receiving messages and having to call. Yesterday was the 4th time and someone said there was a mistake in the system (they said it for the 3 time) and it was now fixed. So I already told one on my friends yesterday looking for insurance to not enroll with you. And one day I will have another pet and I won’t use your services. I’m a business owner. The LEAST you could is apologize for your mistake. We must own up to them. I know I will receive my reimbursements because it’s all under my policy. But it makes not sense to Submit information and still keep receiving messages that the document is missing and have to call so your team Can see it’s all there!
Insurer: Healthy Paws
By: Deborah Gelwan
Having pet insurance was the best…
Having pet insurance was the best decision we've ever made as pet parents. We've unfortunately had to leverage our Healthy Paws pet insurance a few times for one of our dogs. Having the assurance that we do not have to let financial impact get in the way of having the best care for our dogs is invaluable. Not to mention Healthy Paws have always provided great customer service and our claims have always been processed in a timely manner. We cannot recommend pet insurance and specifically Healthy Paws enough. We’re very grateful for the coverage.
Insurer: Healthy Paws
By: Jennifer Chen
This company is so unprofessional and…
This company is so unprofessional and misleading... we submitted 3 claims that were all denied in writing outlining 'your claim does not meet your chosen deductible of $400 at this time, therefore no payment will be made.' A little while later, we followed-up to look at enhancing our insurance plan and were told that because payments made to the previous 3 claims noted above, they cannot make any changes to our plan. We were very surprised to hear they had made payments because... - we have 3 letters from 'Petplan' stating each claim was denied - no transaction record for any payment received - BUT we have each transaction record we paid to the vet When we asked them to clarify what payments they're referring to, they said they paid the deductible for each of the claims. Now we're really confused since who would they be paying the deductible in question to since it was not us BUT only Fetch/Petpaln. In essence they are only paying themselves for each of the claims we made and more interestingly, recorded each deductible payment as a claim against our policy even though they denied all of them??!!! After 5 years and nearly 9k in premiums, this is one company that I would recommend you not 'TRUST' for your pets needs
Insurer: Fetch Canada
By: Sean
Very good customer service!
Very good customer service!
Insurer: Spot
By: Gennell Hysmith
Easy to follow instructions All prices…
Easy to follow instructions All prices and coverage online,
Insurer: ASPCA
By: Dianne Foley
Horrible insurance
Horrible insurance. As some who lost two dogs within a year and who rescues dogs. I love my baby with my whole heart. But this company is crooks. I am going to submit two other claims which I probably won’t get anything back. It’s hard to know what is pre existing for a fur baby that was abused:( and I asked for a full refund because as someone who has a disability and is trying her best they have no compassion. Other companies would give full refunds in certain cases but this company clearly cares about their money. And it’s very sad. Do not get insurance with them. I’m not renewing after my “contract” is up
Insurer: Spot
By: Rachel Kepnes
It is to soon to rate my experience as…
It is to soon to rate my experience as I have just obtained this policy.
Insurer: ASPCA
By: Louise
It was pain free to apply for insurance…
It was pain free to apply for insurance to cover my pups and since I added preventative care, it was easy to file a claim. Reimbursement was quick too with direct deposit
Insurer: ASPCA
By: Jyl Cortez
Only 6 Days In
Was asked to review 6 days in and haven't used it yet. I don't enjoy the "waiting period" especially if I have paid for it already. I guess time will tell what my experiences will be
Insurer: Spot
By: Pet Parent