221,653+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 221,653 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy enrollment and easy to understand policies.
Easy enrollment, and easy to understand policies.
Insurer: Trupanion Canada
By:
Customer Service Representatives are always friendly and prompt in providing information or handling requests.
Customer Service Representatives are always friendly and prompt in providing information or handling requests.
Insurer: Trupanion Canada
By:
Better then the rest
Better then the rest
Insurer: Trupanion Canada
By:
Octavia was beyond awesome
Octavia was awesome! I appreciate her knowledge and great patient in assisting me with my claim. Excellent customer service!
Insurer: Nationwide
By: Edna Hodges
Great service
Great service. Answered all my questions
Insurer: ManyPets
By: Barry Ewen
They take your money and come up with every excuse not to reimburse you!
My puppy had an ear infection at 8 weeks old. Now that is a pre-existing condition for everything under the sun. They pay for nothing!!!!!!!! I took my pup to a dermatologist to make sure she does not have allergies so now my status starts again for having an issue with ear infections I explained to the customer service rep. I took my pup to see if she has any allergies or yeast. Everything was clear. NO allergies or yeast. Now I was told that breaks the 1-year cycle and I have to start all over again to be clear for a year of any ear, skin, or itching issues. It's an umbrella for all issues to be not be covered. So basically, I should not take my dog for checkups..yes because Embrace is all about the love for animals..so I should not get checkups because that is saying she is sick and has allergies. They are ridiculous!!!!!!!!!!!!! waste of time and money!!!!!!!!!!!
Insurer: Embrace
By: DENISE
Pets Best is a great company
I used to have a pet policy with Nationwide Insurance Company. Higher rates, poor customer service and they always found a way to deny my claim. I switched to Pets Best via my union affiliation. Pets Best claim filing is fast and easy. There was a delay in processing the claim but I received an email apologizing for the delay. I was contacted by email when the claim was completed and today I received a check in the mail. Pets Best is user friendly, their rates are great and excellent customer service. I'm so glad that my cat has Pets Best coverage. Keep up the good work!
Insurer: Pets Best
By: Paula
Customer service is always a pleasure
Customer service is always a pleasure! I know I am doing something worth it for my pet and peace of mind. You can count on customer service to make things easier and better than it already is with Nationwide Pet Insurance. Thank you for excellent service and care and clarity!!!
Insurer: Nationwide
By: Debra Cargo
Very informative and thorough
Octavia explained everything to me and took time to answer all my questions. She even found an example claim for me to help me understand the coverage. Great customer support! Thank you Octavia!
Insurer: Nationwide
By: Sandra Nathanson
I'm done with this company
I've been with HP since 2016. Never had problems till recently, and now I'm warning everyone against them. They double charged my rate this month. I emailed, got ridiculous responses that had nothing to do with my overcharge. Just a pass the buck email. I call and call, the number is 'restricted' whatever that means but I can't get through. So I send another email to cancel my coverage, the response is to call the number that I can't get through on. This is on top of them raising my rate Jan 1 from $32 to $90 a month with no prior notice. Thank God we've never needed the insurance but we've certainly paid for it. I would think they'd be rolling over backwards to keep customers like us but I guess they don't care about retention. My next step is cancel my auto pay since I can't get in touch with them. Of course that'll mean losing the money I should get back that's already been paid. BEWARE! Something has changed there and it's not for the better of the customer or their pet.
Insurer: Healthy Paws
By: robin brandon