154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
235,927 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,325 reviews
10,780 reviews
27,472 reviews
14,160 reviews
63,001 reviews
Category with most reviews
This chart shows the distribution of review categories.
Amazing company
Saved our pups life. Kind and caring staff. Very knowledgeable.
Response time for processing claims is…
Response time for processing claims is outstanding!
Insurer: Pumpkin
By: MaryAnn McNulty
helped with my expense for my Toby
helped with my expense for my Toby
Insurer: Trupanion
By: Aida Stefanelli
Great pet insurance!
We got Trupanion on our kitty Jasper when we adopted him as a kitten in Dec 2024. Luckily we haven't had to use this insurance coverage until recently when we had to take him to the emergency vet for some GI issues that were really scary and concerning. We were so relieved to have pet insurance through Trupanion and know that we were not alone with the bill that was sure to ensue. We feel like the $250 deductible is understandable, and we were very thankful for the 10%/90% split after that. I highly recommend having a pet care folder that you take with you to all vet visits and carrying a printed copy of your Trupanion policy. This was very helpful for us in talking to the vet and understanding what would be covered and what would not, which helped us feel comfortable proceeding with care that was needed without too much panic or stress about the cost, and instead we were able to focus on the most important thing; the well-being of our boy!
Insurer: Trupanion
By: E HOUCHENS
Quick resolution for me
Quick resolution for me
Insurer: Pumpkin
By: Richard
Top Notch
Trupanion has been so helpful for my dog in his recent emergency ACL surgery. Their approval and response time was top notch.
Insurer: Trupanion
By: Jodie
1st I called Embrace as I forgot user…
1st I called Embrace as I forgot user name & password. The wait was longer than I cared to wait but the person that handled the call was patient, understanding & helpful. She than helped me make a claim. And she made everything easy to understand.
Insurer: Embrace
By: Sandra Lima Porter
MetLife Pet is great
MetLife Pet is great. They care about my two dogs and its so easy to submit a claim. They are so helpful and always there to help.
Insurer: MetLife
By: Lisa and Ken Finger
Submitting invoice
Even tho the vet techs know the system to connect with you , the steps seem never ending. I've given up on email or iPhone for submitting invoices, just mail them.
Insurer: Trupanion
By: Pat and Jim
They make cancellation as confusing as possible to lock you in
I fortunately haven't needed to submit a claim for my pet so I cannot speak to how they process claims. However, the rates went from $29/ month to $73 for my single cat. I cancelled on August 28th via email, received a response on September 2nd that the cancellation was backdated 8/29 and yet was charged 9/8 the full premium amount. I filed a complaint with the Colorado AG due to how the company handles cancellations as both California (where the policy was started) and Colorado (where the policy was most recently active) require companies that have autorenewal, allows customers who sign up online be able to cancel online which Pet's Best doesn't offer. In violation of both CA and CO law. To rectify this, I ended up calling in, 1st rep was great, I really wish I got her name because she was wonderful. Second rep Erin had an attitude from the get go like she personally was affronted that I wanted to cancel my account, said she couldn't give me a timeline for cancellation. I obviously had questions, because there hadn't been clear communication on the cancellation process but Erin started getting angry and when I asked her why is she so upset when it wasn't her money she started crying which was crazy. I've never dealt with someone customer facing get so emotional, like out the gate started the call with an attitude. I the customer shouldn't have to ask a rep 3 times to check their tone and not to get upset because a customer has questions. Luckily a supervisor was able to join the call with a clear head, immediately processed the refund and the made sure the cancellation was actually completed effective immediately. Will never go with Pets Best again tbh, I don't want to deal with crazy increases and hard to reach/confusing customer service department. Big shout out to the supervisor Sebastian, he knows how to deescalate and communicate clearly with customers. Erin, please take a few days off and reset, it was too early in the morning to already be that worked up about customers. I'm so serious when I say that the day literally just started.
Insurer: Pets Best
By: Brittany