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The entire process was simple
The entire process was simple, streamlined, expedient...and very much appreciated. Filing a claim via the website, we simply completed the claim form and attached a couple of reference documents from our vet. The Embrace Team immediately acknowledged the claim, informed me of progress along the way, and notified me when the claim was completed. From start to finish (reimbursement check received)...maybe a weeks' time. We will remain loyal customers and highly recommend.
Insurer: Embrace
By: Christopher Labbe
Easy to navigate and good rates
Easy to navigate and good rates
Insurer: Spot
By: DLH
Insufficient Choices in Diagnosis Drop Down.
The web site did not allow us to give a more accurate diagnosis because it wasn't listed. Had to use one provided in the drop down or it said the claim would be slowed down. We put diarrehea down which was not the closest reason for the office visit but was the closest to an eating disorder which was not listed.
Insurer: Embrace
By: John Currie
Better than my personal health insurance
We have been a Healthy Paws member for six years and luckily have had only one major health issue with our adopted dog. He recently underwent surgery on his knee for a luxated patella. The claim process couldn’t have been easier. I was nicely surprised that the check arrived within a week of submitting the claim and all of the surgery expenses were covered including post rehab treatments, no questions asked. They even followed up after the surgery to check up on his progress. If only my health insurance company was so customer focused! Sent from my iPad
Insurer: Healthy Paws
By: Sharon B
I'm displeased with the rate increase
I'm displeased with the rate increase, and concerned about future increases, and the answers I looked for were not clear.
Insurer: Figo
By: Todd Carlson
I love the peace of mind and their coverage!
I've had ASPCA insurance for my sweet pup since day 1 of bringing him home (of course with the 2 week waiting period). I recommend this insurance to all the pet parents I know! I've never had any issues and anytime I've called customer service with questions or for anything, they've been incredibly helpful. I love the peace of mind that comes with having him insured since he was a puppy, but it's never too late! You want to have this before you need it, just like with any insurance! There are many tiers and options for premiums and deductibles and they are very clear what is and isn't covered. You don't have a network to stick with, and can take your pet anywhere you choose (I believe even in Canada and Mexico). I highly recommend and trust ASPCA to choose the best underwriter to put their trusted brand and name to their insurance.
Insurer: ASPCA
By: Heather
Mikai was great
Mikai was great! He answered all my questions. Nationwide pet insurance and the representatives is the best!!!!!
Insurer: Nationwide
By: Marcy Zucchini
Signed up our new pup at 10 weeks old
Signed up our new pup at 10 weeks old. Have not used pet insurance before and have had multiple dogs with health and illness conditions that we have spent thousands of dollars for over the past 35 years. After extensive research decide on Spot plan for accident & illness. It has the best copay and coverage options as well as a shorter term of exclusion for diagnoses that have been resolved. Does not use a fee schedule, but pays based on the percentage of coverage you choose. It was great to receive a welcome call with information on the benefits as a reminder about coverage. Hoping we don't ever need to file a claim, but if we do, it is great to have this coverage to support payment and also to have telemedicine coverage to support our puppy Rowan,
Insurer: Spot
By: Patsy