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My claim was paid expeditiously.
My claim was paid expeditiously.
Insurer: Pets Best
By: Rick
Trupanion comes through!
Have had trupanion since my dog was a puppy, now she’s almost 8 — haven’t needed any major vet services until now. Trupanion has been a lifesaver — prompt responses, prompt payments, zero hassles. I won’t ever be a dog owner without it.
Insurer: Trupanion
By: Ilona
Allowed me to care for my pet in the best way possible.
I subscribed mostly out of a strong recommendation from the shelter I adopted my cat from, thinking it was out of an abundance of precaution. My young and seemingly healthy cat, unfortunately, became very ill and I am forever grateful to PetsBest for having allowed me to offer my beloved pet the best medical care I could ever give him.
Insurer: Pets Best
By: catherine laplace
Customer Service is excellent
Customer Service is excellent! They are very helpful in answering my questions.
Insurer: Figo
By: BullyBreedMom
I did it all online
I did it all online. Fast and easy. All the information was available for me to compare products and make my decision. Thank
Insurer: Spot
By: Joseph Zintel
Good luck getting any sort of claim coverage
I would not recommend Trupanion to anyone. We have a French Bulldog who is now 5 and needed the BOAS surgery. Trupanion refused to cover it claiming it’s a “pre-existing condition”. Our vet fought them on this because there were no signs of this during her initial check up as a puppy but it’s a breed specific condition that can come up during their life so they still denied it. We went ahead with the surgery as she was having difficulty breathing and after some complications, she’s now fully healed, breathing normally and living a much better quality of life. Our vet has been fighting with Trupanion for several months and even Trupanions rep said it’s ridiculous not to cover this but low and behold, they have denied all of our claims. Our vet has exhausted all options and we’re left paying for a crappy insurance provider so we have “peace of mind” but they deny about 70% of our claims with some sort of excuse. Our premiums increase every year (with or without any claims). To top it off, they have told our vet that starting next year, they are going to “quietly” deny all claims related to a breed specific condition. Again, I wouldn’t recommend them. 0 stars if possible.
Insurer: Trupanion Canada
By: AM
Disorganized and terrible service
After taking over 3 months to approve our pets claim, Trupanion is only reimbursing $23.00 of a $300 bill. While I understand the deductible aspect, we had I am much more frustrated with the disorganization and lack of clear service from this organization. When we had submitted our claim, we were given a timeline of 3-5 business days to hear back. Each time we had followed up at the 10 day mark, 1 month mark, 7 week ,ark, 2.5 month mark, and 3 month mark we were told excuses each time as to why this claim has not been processed. They stated that they were waiting for medical records from BEFORE WE HAD ADOPTED OUR PET, waiting for records that we had previously sent over, and that "it had been escalated we'll call you in a few days!" After 3 months of follow up, they finally told us that they were waiting for 1 document that we had on hand and could have sent them the whole time! NO ONE HAD ASKED FOR IT UNTIL 3 MONTHS HAD PASSED! After basically paying for the vet visit, as well as 3 months of the bill (so about $650 total) we were reimbursed... $23.00. Trupanion needs to implement some sort of internal organization system so that they can properly care for their customers. I recommend using a different service.
Insurer: Trupanion
By: Sydney
Love the website
It was so easy to process a claim and have fast it was approved. I love the website, so much information and easy to navigate. I’m glad I choose Figo for my pet insurance.
Insurer: Figo
By: Dorinda
I highly recommend Fetch.
I highly recommend Fetch. My lovely Westie passed away after a brief illness. Fetch reimbursed me promptly into my Canadian account. I’m so grateful as it has been a tough time and to have one less burden has helped a lot. All the staff I have communicated with over the course of my policy and been very courteous and quick to respond and assist . Thank you Fetch
Insurer: Fetch Canada
By: sheenagh Trembath
Pets Best Gives Peace of Mind
Pets Best has a user friendly website which makes maneuvering very easy. Thus, filing a claim is a easy and Pets Best payment of claims is also very quick and easy. I would highly recommend Pets Best if you are looking for protection for you pet. You may not use it often but it is nice to know you have a company like Pets Best when you need it.
Insurer: Pets Best
By: Bill Spivey