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THIS COMPANY IS A JOKE
UPDATE: It is June 1st and still no contact or resolution. UPDATE: It has been 3 days and they have not bothered contacting me after "looking into" my claim. Just more lies. Same old terrible customer service. THIS COMPANY IS A JOKE! SEEK INSURANCE ELSEWHERE!!!! During Covid I rescued 2 kittens. Before I signed up I specifically asked if the health certificate, rabies certificate, felv/fiv negative results and spay certificate was enough for coverage since getting into a vet was out of the question. Fast forward to 1.5 years of taking my money for 2 policies and I finally have a claim. They are saying the paperwork I was given upon adoption isn’t good enough to be their “first exam” and declined my claim. Even though I specifically asked if it would count towards coverage when trying to decide which company to choose. I was lied to on the phone and bought policies under false pretenses! I didn’t have access to the app for nearly a year and nobody could explain why. Now I have an $1100 claim and they are denying it. Shameful customer service. It’s like talking to a robot who can only repeat the same few sentences! Spare yourself the time and money and choose another company!! Pet plan used to be great- it’s not anymore!
Insurer: Fetch
By: Christine
happy
All information was clear and straight forward. I had a question and called them and spoke with a real person right away. She answered my question and so far I’m very happy with my choice to go with ManyPets.
Insurer: ManyPets
By: Debbie
Afforable, flexible and easy to submit claims
Very straightforward, simple claims process with no hassle and quick turn around. I couldn’t be happier with the company
Insurer: Pets Best
By: Veronica M
No coverage for cremation because my dog passed at home on a statuary holiday.
My sweet 18 yr old Teddy Bear passed away the Sunday after Christmas 2021. I could not see a vet. I had him cremated knowing that my policy covers this and the urn. My vet will not sign the papers regarding his death because I didn’t get to take him in. I have the cremation receipts and certificate. I also have the urn receipt. They covered the urn but refuse to cover the cremation. I still have 4 other pets with them but am considering changing insurers. I paid fees for 16 yrs. He was sick 2-3 times and they will not cover the fee. This really saddens me because I trusted them and their service has always been good.
Insurer: Petsecure
By: Andra
Our experience
While the cost is manageable for our family, it may not necessarily be so for others.
Insurer: Trupanion
By: Andrea
Great service but can be slow
Very nice and personable staff but my last claim took almost 3 weeks to process.
Insurer: Trupanion
By: Terri
Trupanion staff are always kind and extremely helpful and beyond that I always feel supported when I take my pets to the vet knowing that most of the time I will be covered.
Trupanion staff are always kind and extremely helpful, and beyond that, I always feel supported when I take my pets to the vet knowing that most of the time I will be covered. The pre-approval process is LITERALLY lifesaving. Thank you
Insurer: Trupanion
By: Casey